Chargebase has launched a chargeback-prevention platform that provides merchants with access to Verifi and Ethoca alerts through a single system.
The company said the product targets eCommerce and SaaS businesses that face costs and operational disruption when customers dispute card payments.
Chargebacks can leave merchants out of pocket for the original transaction value, as well as the cost of goods and fulfilment. Merchants also incur chargeback fees. They can also face risk to their standing with payment providers if dispute levels rise.
Alerts access
Verifi and Ethoca operate dispute alert programmes that notify merchants when a cardholder raises a dispute with their bank. Merchants can then take steps such as issuing a refund before the dispute converts into a chargeback.
Chargebase said its service gives "instant access to Verifi and Ethoca alerts" through one platform. It also said the platform includes automated workflows and uses a pricing structure it describes as transparent.
"Verifi and Ethoca alerts are highly effective in letting you refund a transaction before it becomes a chargeback. But accessing them traditionally meant dealing with multiple vendors, complex integrations, and paying premium fees. Chargebase was built to fix this, with the idea to make chargeback prevention accessible to everyone," said Serhii Zubakhin, Client Partner, Chargebase.
Workflow automation
Chargebase positioned its product against providers that pass alerts through to merchants without additional handling. It said it automates the alert-resolution process from start to finish.
The company said the platform matches alerts to orders and manages backend communication with Verifi and Ethoca. It said the system reduces manual steps that merchants would otherwise complete themselves.
Chargebase also said merchants can customise workflows, notification preferences, and integrations based on their existing operations. The company did not name specific eCommerce platforms or payments systems that it integrates with.
Chargeback thresholds
The business pointed to card network monitoring programmes and acquirer controls that can affect merchants when chargebacks rise above certain levels. Chargebase cited a "0.9-1% chargeback threshold" as a key risk point for some merchants.
It said its product can reduce chargebacks and protect merchant accounts from exceeding that threshold. It also said the platform removes manual dispute workflows and reduces operational overhead. It said the approach allows merchants to scale "without fear of losing payment processing due to chargeback ratios".
Pricing model
Chargebase said it uses a pay-per-alert pricing model. Plans depend on the network. It said it does not charge setup fees, monthly minimums, or require long-term commitments.
The company also said merchants only pay for valid alerts. It said "double alerts and false alerts are never billed". It did not publish the per-alert price points in its announcement.
Market footprint
Chargebase said the platform is available to merchants of all sizes and already supports more than 20,000 merchants. It did not break that figure down by geography, sector, or transaction volume.
The company framed chargebacks as a persistent and growing issue for online sellers and subscription businesses. It said the combination of dispute losses, fees, and operational effort makes chargeback management a significant cost centre for merchants.
Chargebase said it has built its platform around real-time alerts that trigger when a customer initiates a dispute with their bank. It said merchants can act on those alerts quickly, including issuing refunds that prevent a chargeback.
The company said it will offer unified access to both Verifi and Ethoca networks within the same platform as it expands availability.