Glovo has selected Celonis' Process Intelligence platform to improve its finance operations and enhance overall productivity.
Glovo operates as an on-demand delivery platform, providing services to customers in 25 countries spanning Europe, Asia and Africa. Through its mobile app, the company connects users with local couriers for the delivery of food, groceries, pharmaceuticals, and various other items.
The objective behind adopting Celonis' system is to refine Glovo's financial processes and support its teams in shifting their focus from repetitive tasks to deeper financial analysis, efficiency enhancements, and strategic insights.
Fernando Ranz, Vice President and Country Leader for Iberia and Latin America at Celonis, described challenges finance teams often experience in organisations that rely on traditional workflows. He said:
"Historically, Finance professionals have spent considerable time on manual data entry, reconciliation, and moving information between disconnected systems - processes prone to error and lacking in strategic contribution. Celonis fundamentally changes this dynamic by empowering teams with AI and PI."
Through adoption of Celonis' technology, Glovo is targeting several specific improvements within its finance operations.
The Duplicate Invoice Checker App, powered by artificial intelligence, identifies and oversees duplicate invoices with integration into Glovo's enterprise resource planning (ERP) systems in real time to prevent incorrect payments.
The Payment Term Checker App is being used to highlight inconsistencies between accounting documents, purchase orders, and vendor master data in order to maximise usage of payment terms and reduce unnecessary financial loss.
Glovo is also using the Open Credit Memo App to manage credit memos more effectively. This application monitors and prioritises open credit memos based on factors like their value, the time they have been outstanding, and the risk of financial write-offs, supporting improved net cash flow performance.
Process automation is another focal area, with Glovo deploying Intelligent Payment Reminders. These reminders consolidate invoice data, anticipate overdue payments, and accelerate collections by automating the reminder process through Action Flows.
Carles Rosàs, VP of Finance at Glovo, stated that the implementation of Celonis' platform has allowed the finance function to shift away from automatable tasks and focus on actions that add value to the business. He said:
"With Celonis, we've been able to intelligently automate the repetitive, time-consuming tasks in AP and AR. This allows our team to spend less time on manual data entry and system transfers, and more time focusing on strategic work that drives our company's growth and profitability."
Celonis achieves these outcomes by drawing process data from Glovo's various systems and integrating it with the wider business context. The technology creates a 'digital twin' of Glovo's operations, acting as a shared, data-driven reference for understanding and fine-tuning business processes. With process intelligence and artificial intelligence, teams gain a holistic view of workflows and can identify areas for refinement and automation across operations.
The deployment was spearheaded by Glovo's Data Team, whose understanding of the company's business and technology requirements facilitated the introduction of the platform to deliver measurable outcomes. Shiro Theuri, Chief Technology Officer at Glovo, said:
"Our Celonis deployment was championed by our Data Team, whose understanding of both our business and technology landscape helped us to deliver value with incredible speed. Celonis enabled us to go beyond the dashboard and build automations that drive real business impact."
Through the use of the Celonis Process Intelligence platform, Glovo anticipates continued optimisation of its financial functions and operational productivity, with automation and data-enhanced insights playing a key role in these developments.
