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Consumer rights stories

UK banks vow to improve access to basic bank accounts
Customer Experience

UK banks vow to improve access to basic bank accounts

FCA findings show vulnerable customers are still missing out on basic bank accounts, prompting nine banks to tighten offer and application processes.

By Karen Joy Bacudo • 4 min read • Last week
FCA review says AI will reshape retail finance by 2030
Data Protection

FCA review says AI will reshape retail finance by 2030

About 11 million UK adults could use autonomous AI for money management, raising fresh concerns over fraud, control and market concentration.

By Karen Joy Bacudo • 5 min read • Last week
Crypto group urges UK bank complaints over transfer bans
Crypto

Crypto group urges UK bank complaints over transfer bans

Bank restrictions could be challenged by thousands of customers after a campaign accused lenders of blocking legal crypto transfers in the UK.

By Karen Joy Bacudo • 4 min read • Last month
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Tue, 26th May 2026
Facewatch appoints Dean Armstrong KC as Data Chief
Data Protection

Facewatch appoints Dean Armstrong KC as Data Chief

The hire comes as live facial recognition in British shops faces mounting scrutiny over privacy, accountability and safeguards for shoppers and staff.

By Sofiah Nichole Salivio • 3 min read • Wed, 20th May 2026
The UK's subscription economy crackdown and what this means for tech businesses
Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.

By Tom Gates • 3 min read • Mon, 4th May 2026

Global Stories

Consumer rights stories

Fans warned over World Cup cyber scams & fake tickets
Malware

Fans warned over World Cup cyber scams & fake tickets

Fans buying tickets or streams for the FIFA World Cup face fake sites, rogue apps and QR-code traps that can steal payment details.

By Joseph Gabriel Lagonsin • 5 min read • Last month
EU digital withdrawal rule adds pressure on returns
Digital Transformation

EU digital withdrawal rule adds pressure on returns

Retailers selling into the bloc face higher costs and slower refunds as EU rules require a visible digital cancellation option in checkout flows.

By Karen Joy Bacudo • 4 min read • Last month
Navigating data challenges in China's E-commerce market
Customer Relationship Management

Navigating data challenges in China's E-commerce market

Brands risk blind spots and sanctions in China as fragmented platforms and tighter rules make customer data harder to use and move.

By Edmund Ng • 5 min read • Last month
New Zealand seeks public input on ad regulation rules
Data Protection

New Zealand seeks public input on ad regulation rules

The review could force brands, influencers and retailers to rethink how ads are labelled, priced and disclosed across digital channels.

By Karen Joy Bacudo • 4 min read • Tue, 28th Apr 2026

Stories from Other Regions

Consumer rights stories

Ottawa releases new bank fraud & data sharing rules proposal
Data Protection

Ottawa releases new bank fraud & data sharing rules proposal

Consumers could gain stronger protections and easier data sharing as Ottawa opens consultations on bank fraud and open-banking rules.

By Jake MacAndrew • 3 min read • Last month
Occom launches fixed-price broadband plans in Australia
Inflation

Occom launches fixed-price broadband plans in Australia

Households under cost-of-living strain may benefit as Occom's new broadband plans lock in monthly charges for up to 24 months.

By Sofiah Nichole Salivio • 4 min read • Last month
Cars24 launches sale with discounts & buyer guarantees
Customer Experience

Cars24 launches sale with discounts & buyer guarantees

Household budget pressure is pushing used-car buyers to seek price certainty, as Cars24 pairs discounts with return and price-match guarantees.

By Joseph Gabriel Lagonsin • 3 min read • Last month
New Zealand expands anti-scam measures across sectors
Fintech

New Zealand expands anti-scam measures across sectors

Households and businesses could be spared more fraud losses as banks, telcos and platforms widen checks and scam-blocking codes.

By Karen Joy Bacudo • 4 min read • Last month
Australians demand fairer data use as AI trust sinks
Data Protection

Australians demand fairer data use as AI trust sinks

Public confidence in AI and data handling has plunged, with most Australians rejecting the use of personal information to train models.

By Sean Mitchell • 4 min read • Thu, 28th May 2026
Millions of Australians struggle to navigate legal issues
Artificial Intelligence

Millions of Australians struggle to navigate legal issues

Confusion, not fees, is blocking access to legal help for millions of Australians, a survey commissioned by LawConnect found.

By Mark Tarre • 5 min read • Tue, 26th May 2026
Australia privacy week urges better complaint handling
Data Protection

Australia privacy week urges better complaint handling

Only 9% of complainants were satisfied as Australia’s privacy regulator said poor resolution is eroding public trust in data handlers.

By Mark Tarre • 4 min read • Mon, 4th May 2026