Hexaware launches Agentic AI Academy to upskill global workforce

Hexaware Technologies has announced the launch of the Agentic AI Academy in partnership with upGrad Enterprise to prepare its employees for the next phase of enterprise artificial intelligence focused on Agentic AI systems.

The new initiative builds on Hexaware's extensive generative AI skills programme, which has already introduced 95 percent of its global workforce to foundational and advanced GenAI concepts. With the field of AI developing rapidly, the Agentic AI Academy aims to ensure Hexaware personnel are well-placed for the impact of autonomous, intelligent agent technologies.

Agentic focus

Agentic systems are autonomous software agents capable of planning, adapting, and acting in real time. Such technologies are shaping how organisations design and deliver work, driving change in automation and orchestration while demanding skills that go beyond traditional development and IT delivery roles.

The Academy is set to provide structured and role-based learning pathways, practical applications, and is part of a strategy to broaden Agentic capabilities across Hexaware's delivery and engineering teams in coming months. As AI continues to alter enterprise functions, companies are increasingly required to equip staff for future demands in a competitive digital landscape.

Three learning tracks

The Agentic AI Academy curriculum is divided into three specific categories:

• Builder.AI, aimed at developers and engineers who are building agent architectures with a focus on orchestration, integration and safety protocols.
• Collaborator.AI, intended for teams adapting and customising agent solutions within client environments.
• Manage.AI, for delivery and operations leaders handling agent-human interaction, quality assurance, and live monitoring.

Participants in each track follow a unified approach to content and certification, with materials developed and delivered via upGrad Enterprise's learning platform. This setup brings together content, hands-on labs, and certifications all within the flow of employees' daily work.

Program design

The Agentic AI Academy's learning programmes and custom content have been co-designed with upGrad Enterprise. The training leverages upGrad's instructional design expertise and its subject matter expert networks, ensuring alignment with Hexaware's business and customer objectives.

Vinod Chandran, Chief Operating Officer, Hexaware, commented:

Agentic technologies are becoming fundamental to how enterprises operate. Agentic Academy ensures our people are equipped not only to use these systems but to lead engagements built around them.

Satyajith Mundakkal, Chief Technology Officer, Hexaware, also commented on the programme's ambition:

We're moving from automation to intelligent orchestration, where agents collaborate, decide, and deliver outcomes. This shift is redefining roles and creating demand for Agentic expertise. Our goal is to equip talent to lead real-world Agentic assignments with confidence and capability.

Scaling up

The rollout is already underway, with participants from the first batches engaged in live assignments using Agentic systems. Additional learning tracks are also being prepared as the programme scales.

Satyendu Mohanty, EVP & Global Head – Talent Management at Hexaware, explained the importance of the Academy for large-scale transformation:

For such a large-scale delivery transformation, enabling a hybrid workforce of humans and agents to deliver shared outcomes, rapid talent transformation is imperative. Agentic Academy enables a common language, shared fluency, and real capability across roles. That's what turns a technology trend into a sustained workforce advantage.

Learning partnership

Srikanth Iyengar, Chief Executive Officer, upGrad Enterprise, described the joint approach with Hexaware:

As Agentic systems reshape enterprise operations, the real differentiator will be how quickly organizations can translate that shift into customer impact. At upGrad Enterprise, our experience in workforce transformation and learning design allows us to build agile, real-world solutions at scale. This program is a reflection of that approach - practical, outcome-driven, and built for deployment from day one.

Hexaware anticipates that a majority of its delivery and engineering teams will participate in the Agentic AI Academy over the coming months as the company extends its Agentic AI service offerings to clients across multiple industries.