UK consumers screen calls amid contact centre trust gap
11 minutes agoMany legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.
UK stories
emerchantpay adds Visa Instalments for UK merchants
UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.
UK regulators seek feedback on tokenised wholesale markets
Firms seeking certainty on digital asset rules have been invited to shape how UK wholesale markets adopt tokenised securities, collateral and settlement.
Payment outages fuel abuse of shop staff, study says
Customer patience can snap within minutes of card failures, leaving shop and hospitality staff to absorb abuse during outages.
Menna & Equifax UK add credit data for SME funding
The integration aims to help SMEs spot credit issues earlier, as approval rates fall and a GBP £22 billion funding gap persists.
Cyber & Fraud Centre Scotland launches vCISO service
Businesses can now buy senior cyber security leadership on a flexible basis, easing compliance pressure without the cost of a full-time executive.
Lexsoft links T3 legal knowledge tool to AI platforms
Law firms can now pull reviewed T3 knowledge into Copilot, Claude and Gemini without moving data outside approved environments.
Expert Opinions
More opinions →
When 'good enough' cloud communications quietly becomes a risk
British firms could face costly disruption if they delay modernising communications before the PSTN switch-off on 31 January 2027.
1 day ago
Control, agility, long-term value: The 4 non-negotiables for cloud communications
Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.
5 days ago
What AI actually takes off the analyst's plate
Analysts could gain time as AI systems shoulder evidence gathering, alert grouping and data translation, though humans still make final calls.
5 days ago
From data overload to profit: Making insights actionable
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Data enrichment: Turning raw data into real intelligence
7 days ago
Why size should matter to CIOs but not in the way you think
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AI in accounts payable: A threat to jobs or a catalyst for value?
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Latest News
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Most enterprises piloting AI agents, but many fail
Poor data governance and recovery gaps are undermining AI roll-outs, even as 97% of enterprises have deployed or are piloting agents.
Ingenico & Arrive strike global urban payments deal
Drivers and passengers could see faster card and wallet payments at kiosks in more than 30 countries as the firms begin pilot programmes in 2026.
emerchantpay adds Visa Instalments for UK merchants
UK merchants could see fewer abandoned baskets as emerchantpay adds card-linked instalments at checkout for eligible Visa shoppers.
UK regulators seek feedback on tokenised wholesale markets
Firms seeking certainty on digital asset rules have been invited to shape how UK wholesale markets adopt tokenised securities, collateral and settlement.
Our Editorial Team
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Tom Richmond
Reviewer
Originally from the Isle of Man, Tom has been contributing for Techday for a number of years. He loves sport, tech and cars. In his spare time, you’ll either find him on the golf course, playing football or test-driving a new car.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Analyst Insights
Industry research and analysis from leading firms.
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