Solving the connectivity conundrum in UK office buildings
A recent survey showed that a lack of reliable mobile connectivity in the office is affecting seven in 10 hybrid workers - with over half (55%) reporting that their mobile connection is better at home than in the office.
A top problem highlighted in the survey was that many UK office buildings are not designed to support seamless communications. Weaker mobile signals were reported in office stairwells, meeting rooms and communal spaces.
Poor connectivity is not only hindering businesses looking to offer a robust hybrid solution – but also reducing productivity and increasing staff stress levels. Flexible and reliable communication has become more important than ever, and there are several steps businesses can take to make sure they’re getting their approach right.
Understanding the problem and priorities
If companies want to improve connectivity in their office space, a good starting point is to survey the building and identify where there are currently any dead spots in coverage.
DECT (Digital Enhanced Cordless Telecommunications) can play a significant role in this. DECT is a wireless standard that allows users to make and receive calls using a cordless phone handset. It offers greater coverage compared to WiFi or mobile networks, while also ensuring high quality audio and providing protection against security threats.
Even the best DECT installation will be useless if basic installation is not done correctly though. It is always essential that installed multicell base stations can “communicate” with one another. At Snom, for example, we have developed specially designed kits, to help users determine the optimum positioning for these units.
High quality audio should also be considered a non-negotiable. In big workplaces, clear conversations can often be a challenge, with lots of background noise and many people in the office at the same time.
Additionally, any solution must be secure, to ensure that sensitive information is safeguarded, and potential security breaches prevented. Actions to mitigate this might include regular firmware updates which address security vulnerabilities proactively, as well as encryption and authentication on devices.
The power of a modern desk phone
Pairing IP desk phones powered by DECT with base stations can bridge connectivity challenges both at home and in the office.
Businesses who use DECT-based solutions enjoy many benefits. When all users in the building are using the same PBX, for example, they can take incoming calls on company numbers, distribute these calls to multiple recipients and use features such as auto attendant and company mailbox.
The technology also makes transferring calls easier as employees can see who is on the phone at any time. If they are dialing out to customers, they can display their company number – and if their company is using a call recording or reporting function, any interaction that they have during a call will remain within company policy.
For hybrid employees, DECT-powered devices can also be deployed easily at home. Employees simply need to have a secure VPN which they can connect to the company telephone exchange. This will then allow them to access all telephony functions approved by administrators via their home router’s Internet connection.
While installing new solutions might require time and resource, working with a trusted partner can simplify this process and make a difference to business operations in the long run. After all, a better connected workforce will be a happier and more productive one.