Teradata links with ServiceNow to boost AI agents & analytics

Teradata has announced a new integration with ServiceNow's Workflow Data Fabric, designed to connect, process, and activate customer data on the ServiceNow AI Platform to support AI agents, autonomous workflows, and large-scale analytics.

This integration brings Teradata's hybrid, multi-cloud analytics and data platform for Trusted AI into ServiceNow's Workflow Data Network, a system comprising over 100 enterprise data partners. The goal is to provide joint customers with continuity and flexibility in managing enterprise data across platforms.

The collaboration is underpinned by the belief that autonomous AI agents require access to reliable, up-to-date data to function effectively. Teradata's platform, which has supported predictive analytics and decision-making for many years, serves as a key data source for AI models within enterprise environments. Integrating this data with ServiceNow's Workflow Data Fabric allows AI agents to retrieve and act on enterprise-wide data in real time.

Dan Spurling, Senior Vice President of Product Management at Teradata, commented on the integration: "Agentic AI is transforming the enterprise and we're excited to join the ServiceNow Workflow Data Network to help power these agentic autonomous operations at scale. Teradata's platform processes and learns from the critical information being created throughout today's enterprise. ServiceNow applies these insights to intelligent workflows that proactively drive outcomes at scale. Together, we make AI agents smarter and faster."

He also said, "Our integration underscores Teradata's open and connected strategy which enables customers to unlock the full potential of their data and power trusted AI initiatives."

Among the technical features highlighted in the announcement is Teradata's Zero Copy connector, which will allow ServiceNow customers to access data for AI-powered workflows without duplicating or replicating data. This approach is expected to enhance data governance and security by reducing unnecessary data movement, while at the same time lowering operational costs linked to manual processes.

Gaurav Rewari, Senior Vice President and General Manager of Data and Analytics Products at ServiceNow, said, "We are continuing to advance our data capabilities, because there is no AI without data. Through Workflow Data Network, and working with industry leaders like Teradata, we are empowering our customers with the tools to tackle data silos and drive AI transformation."

He added, "By giving AI real-time access to the mission-critical data that Teradata manages, we are turning insights into workflow actions that result in true business value."

The integration between Teradata's platform and ServiceNow's Workflow Data Fabric is scheduled to be available to joint customers in the second half of 2025.