Conversational AI stories

Pinewood.AI launches Pi autonomous agent and Seez’s Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

GoComet unveils agentic AI tools in Manila to help Philippine logistics teams predict disruption, cut freight costs and boost productivity.

Vection wins Dell and Intel award for Algho Sign Language AI, a real-time Italian sign translation system using a 3D digital human avatar.

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

GWI launches Agent Spark, plugging its first-party audience data into ChatGPT, Claude and Copilot to ground AI marketing insight in reality.

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

Tech Mahindra’s sovereign multilingual AI, handling millions of queries in Hindi, Bahasa and regional dialects, is honoured by WEF’s MINDS.

Walmart to embed shopping in Google’s Gemini app, letting users browse and buy Walmart and Sam’s Club items directly via AI chats.

Litera debuts Litera One Mobile for iOS, bringing AI agent Lito and synced drafting, review and knowledge tools to lawyers on the move.

Four in five Australian organisations say they struggle to prove AI delivers business value, blaming poor data access and weak integration.

OpenAI rolls out USD $8-a-month ChatGPT Go across the US and prepares to trial clearly labelled ads for free and Go users.

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.

ProGlove launches AI analytics and a voice assistant to cut ergonomic strain, sharpen warehouse safety and boost frontline productivity.

Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

Infobip named a growth and innovation leader in Frost & Sullivan’s latest CPaaS report, praised for cross-channel AI-driven communications.