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Customer service Stories - Page 18

UK Stories

Customer service stories

Access Group invests GBP £1.5m in AI apprenticeships
Data Analytics

Access Group invests GBP £1.5m in AI apprenticeships

Access Group is investing £1.5m of Apprenticeship Levy funds to train 115 staff on new AI programmes across roles and skill levels.

By Catherine Knowles • 3 min read • Tue, 17th Feb 2026
Smart CT appoints Eddie Egan as Chief Operating Officer
DataCentre infrastructure

Smart CT appoints Eddie Egan as Chief Operating Officer

Smart CT hires former BT leader Eddie Egan as COO to scale its fast-growing technology lifecycle services without compromising customer service.

By Sofiah Nichole Salivio • 5 min read • Tue, 17th Feb 2026
IT jobs most applied for in UK as salaries outpace rest
Manufacturing

IT jobs most applied for in UK as salaries outpace rest

IT roles top UK job applications as Software Engineer leads with average pay of GBP £61,268, outpacing salaries in other major sectors.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
European marketers plan to simplify martech stacks
Unified Communications

European marketers plan to simplify martech stacks

European marketers aim to simplify bloated martech stacks, trimming tools to cut costs, speed execution and gain better control of CX.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026

Global Stories

Customer service stories

Anker SOLIX cracks top three in SolarQuotes battery list
DevOps

Anker SOLIX cracks top three in SolarQuotes battery list

Anker SOLIX has surged into SolarQuotes' top three home battery brands, as reviews and backup reliability reshape Australia's solar storage market.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Feb 2026
Commotion unveils NVIDIA-powered AI OS for enterprises
Unified Communications

Commotion unveils NVIDIA-powered AI OS for enterprises

Commotion launches NVIDIA-powered AI OS to turn experimental enterprise AI into operational “workers” as Singapore ramps up adoption push.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Feb 2026
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Cloud Security

KnowBe4 appoints Kelly Morgan as Chief Customer Officer

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
Human skills top workplace learning priorities for 2026
Unified Communications

Human skills top workplace learning priorities for 2026

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026

Stories from Other Regions

Customer service stories

8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
AI-powered telecoms comparison marketplace launched in India
Software-as-a-Service

AI-powered telecoms comparison marketplace launched in India

Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.

By Catherine Knowles • 3 min read • Tue, 17th Feb 2026
Ramco unveils Chia, an AI agent for service workflows
Software-as-a-Service

Ramco unveils Chia, an AI agent for service workflows

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Authentic Interactions adds tech leaders to AI board
Customer Experience

Authentic Interactions adds tech leaders to AI board

Authentic Interactions recruits Siri and Pluto TV co-founders to guide its push into hyper-realistic 'digital humans' for homes and businesses.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026