Written by Simon Hayward
UK councils ramp up AI spending to boost efficiency and services, but poor strategy and complexity risk wasting taxpayers' money.
AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.
UK firms chasing efficiency gains are finding staff lose a day a week to tangled software, undercutting productivity and morale.
UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.
Black Friday exposed how rising demand strains UK retailers' customer service, revealing challenges caused by complex systems and ageing processes.
Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.
