Written by Stephen Butler
Leveraging a robust CRM system is crucial for law firms to strengthen client relationships, drive business growth, and ensure no client 'falls through the cracks'.
Despite acknowledging the benefits of technology, conservatism in legal firms is impeding the adoption of AI and legal tech tools; ongoing education and real-world examples may be the remedy.
Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.
The legal profession in Australia is more competitive than ever before, with a 45% increase in solicitors since 2011.
