Sophos appoints Teresa Anania as new Chief Customer Officer

Sophos announced the appointment of Teresa Anania as its new Chief Customer Officer (CCO). Anania's role will involve advancing Sophos' customer and partner success initiatives to enhance the value of its cybersecurity solutions and services, which include Managed Detection and Response (MDR) services and comprehensive security for endpoints, networks, email, and cloud platforms.

Anania, who brings over 25 years of experience in customer satisfaction and sales growth across both public and private sectors, joins Sophos from Zendesk. At Zendesk, she managed a global client base comprising over 110,000 customers, ranging from small- and medium-sized businesses (SMBs) to large enterprises. Her responsibilities included overseeing all post-sales operations such as Professional Services, Customer Support, Customer Service, Customer Success, and Renewals, with a focus on delivering top-line growth and measurable impact for customers.

At Sophos, Anania will lead efforts to cultivate a more customer-centric culture and work closely with channel partners and Managed Service Providers (MSPs) to ensure a seamless experience for the company's expanding customer base, which includes more than 600,000 organisations globally. She will also ensure that small businesses, which are particularly vulnerable to cyber threats, have access to the same cutting-edge security solutions and industry-leading threat intelligence as larger enterprises.

Speaking about her new role, Anania stated, "Sophos is in an exciting phase of its business growth, and I am eager to bring my career success building positive customer experiences to the company. Sophos has a stellar reputation for continually innovating cybersecurity technology and managed security services that help organisations defend their businesses against ransomware, data breaches and other potentially business-ending cyberattacks. I will be working closely with channel partners, MSPs, and the global team, to advocate for Sophos customers and their security defenses and to drive value for partners from Sophos entire portfolio of solutions and services."

Joe Levy, CEO of Sophos, highlighted the importance of Anania's role in an evolving threat landscape, stating, "The threat landscape is always changing, and organisations need regular, interactive assessments of their overall IT environments to determine how to most efficiently and effectively adapt to defeat active attackers. To help facilitate this, security vendors need to take responsibility to ensure that customer investments in their products and services are providing real value to them, which requires engagement throughout contract lifecycles. This also requires world-class customer experience (CX) for renewals and upgrades to the most relevant and appropriate technologies and services, and an awareness of the full potential already available in existing licenses. The best tool is of little value without the right operation, so these components are critical to properly and consistently defending against modern attacks."

Levy added, "To provide this pathway, we’ve hired Teresa, who has an impressive track record building post-sales relationships and delivering experiences that increase customer satisfaction and drive topline growth. Her knowledge and expertise will allow us to further put customers at the centre of our business, alongside our channel partners and MSPs. Most importantly, Teresa’s new role will help keep our customers as secure as possible, which is always our top priority. We are delighted to welcome Teresa to the Sophos team."