AI Adoption stories
Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.
Investigators will get a fuller audit trail as the software links Microsoft 365 activity and AI prompts with emails, files and logs.
Despite faster AI adoption, firms in Oceania are still missing out on bigger returns because trust, governance and skills are lagging.
The recognition underscores how document processing now sits at the centre of enterprise AI, as firms seek reliable data to automate workflows.
Customers across Australia and New Zealand can now cut Oracle and SAP support bills as Datacom resells Rimini Street services.
Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.
Analysts can now inspect AI-generated data changes visually, as Prophecy expands self-service prep tools and adds Snowflake support.
A 1,000-person engineering push aims to help firms shift Gemini Enterprise from small pilots to company-wide AI deployment.
Businesses will be able to automate sales, support and back-office tasks as Salesforce rolls out role-specific AI agents with built-in controls.
Existing customers will get the redesigned platform free as DocuWare readies AI-driven document search and extraction tools for autumn.
AI is set to shrink junior SOC roles and raise costs unless firms phase in autonomous defence carefully, experts warn.
The free eight-week course could become Australia's largest AI founder programme, with small businesses most likely to lack in-house expertise.
Businesses are prioritising hybrid, open security systems to protect existing hardware investments while adopting cloud and AI tools more gradually.
The accolade could help Google win larger corporate contracts as businesses judge enterprise AI assistants on governance, integration and costs.
Only 23% of US consumers trust generative AI to pay, but 61% would let Visa handle agent-led transactions, a survey found.
A Dext survey of more than 400 practitioners shows 60 per cent of Australian accountants and bookkeepers say heavy workloads are a daily challenge.
The tie-up gives both firms a stronger pitch to enterprises struggling to connect legacy systems, data and AI workflows across operations.
The deal will give more than 70,000 students and staff institution-backed AI access, alongside safeguards and AUD $1 million for sustainability research.
Most Australian leaders are using AI daily, but two-thirds are now planning to change jobs as flexibility and wellbeing outweigh pay.
Higher AI spending is doing little to cut false positives, as most banks still run alert-heavy surveillance systems, a survey found.