Automation stories
UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.
Three-quarters of geospatial teams say demand is rising faster than capacity, heightening pressure on staff, systems and decision-making.
Verified customer feedback has put Avalara among the top-rated tax compliance tools as businesses grapple with complex rules across jurisdictions.
Developers can now avoid manual test setup as Kong's new link keeps API definitions, environments and credentials aligned across Insomnia and Konnect.
Human judgement is becoming more valuable as AI screens CVs, with candidates wary of being reduced to data points and overlooked for potential.
Governance gaps are leaving firms exposed, with only 19% meeting the readiness bar as AI-related infrastructure incidents spread across organisations.
The multi-year project aims to give Telefónica Germany more control over data, resilience and AI-ready services as it modernises infrastructure.
Uninsured losses could hit production lines and supply chains as cyber-attacks increasingly target industrial systems across Asia-Pacific.
Platform teams can now enforce access, naming and tagging rules automatically, reducing ticket-driven deployment delays and chargeback errors.
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Rising token use and usage-based pricing could make AI coding a bigger line item than developer salaries, Gartner said.
Demand for specialist AI staff is lengthening vacancies and driving salaries higher as firms move from experiments to deployment.
Australian airports and utilities could soon use dog-like robots to inspect risky sites, as Datacom and Lenovo roll out AI systems.
Data silos and staff time are being cut as the township uses AI agents to speed calculations, analyse waste and answer residents online.
Campaigns could gain faster voter engagement as aKillion and Subtext's new AI texting platform turns inbound messages into managed conversations.
Its valuation has jumped 70% as the Toronto fintech uses fresh capital to broaden AI tools and hire across the business.
Customers will soon be able to add supply chain AI agents and extensions without complex integration work through Manhattan Marketplace.
Airports and energy sites facing escalating drone threats may gain faster response times as the new system combines radar, cameras and interceptor drones.
Students will gain hands-on AI and CRM training from first year under a new degree designed to meet rising employer demand for data skills.
Regional users should see fewer weather-related dropouts after the network gained autonomous service assurance for its fixed wireless service.