Business communications stories - Page 4
Gamma to acquire STARFACE to boost cloud market in Europe
Fri, 17th Jan 2025
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uc
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telephony
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m&a
Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.
8x8 sees 60% growth in new product sales for FY25 Q2
Wed, 27th Nov 2024
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uc
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digital transformation
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cx
8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.
AI data privacy a top concern for 36% of firms, report finds
Sat, 23rd Nov 2024
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data analytics
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it managers
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business communications
A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.
Alexander Wettjen appointed Vice President Group Sales at NFON
Wed, 20th Nov 2024
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uc
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cx
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martech
NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.
Mitel launches AI-powered platform for enhanced CX management
Tue, 19th Nov 2024
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
Mitel & Talkative enhance AI capabilities in call centres
Fri, 15th Nov 2024
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Esendex introduces new self-serve tool on WhatsApp platform
Tue, 15th Oct 2024
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cx
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martech
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agentic ai
Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.
Hilary Oliver promoted to CCO to drive Tollring's strategy
Wed, 10th Jul 2024
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cx
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martech
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microsoft
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
Mitel recognises global partners at annual Next Awards 2024
Fri, 31st May 2024
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uc
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collaboration
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mitel
Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.
New phishing method exploiting the Genial.ly platform
Tue, 12th Dec 2023
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ai
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email
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business communications
Check Point Harmony Email researchers expose a new phishing tactic dubbed 'Business Compromise 3.0' exploiting Genial.ly platform.
Squire Technologies launches Mirus, a game-changer in mobile communication
Fri, 27th Oct 2023
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firewalls
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breach prevention
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wechat
Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.
ConvergeOne a Cisco Gold Partner, receives Powered Service designations
Fri, 9th Sep 2022
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crm
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uc
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network infrastructure
ConvergeOne renews its Cisco Gold Partner status and achieves Powered Service designations across key Cisco solutions.
Employees say Slack should stay after the pandemic
Thu, 15th Apr 2021
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uc
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collaboration
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business communications
In the wake of the COVID-19 pandemic, collaboration platforms such as Slack have become the primary communication tool for the majority of organizations.
We ditched staff email addresses — and got amazing results
Tue, 16th Aug 2016
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martech
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email
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business communications
Webics ditched staff email addresses, improving productivity and client interactions through ticketing systems and live chats. Could your business benefit too?.