Business Intelligence (BI) stories - Page 92
The prevalence of computers in business (and everywhere) generates enormous quantities of data. Business Intelligence seeks to extract further value from this data (after it has served its immediate purpose, and is shunted off to storage) through analysis and contextualization. If data is described as the ‘new oil’, BI is the derricks tapping the well. BI generally requires uniform data before analysis can take place, with data extracted from source systems and loaded into secondary structures such as ‘data warehouses/lakes’. The analysis outputs are typically sent to managers and executives within the business in the form of reports (or managers are equipped with the tools to create their own reports) assessing performance, providing insights or identifying opportunities.
Seven emerging and future trends for contact centres
Thu, 18th Feb 2021
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crm
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uc
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data analytics
The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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uc
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data analytics
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martech
NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.
Nintex releases updates for Workflow Cloud solution
Wed, 17th Feb 2021
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data analytics
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martech
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planning
Nintex launches updates to Workflow Cloud offering, featuring integrated capabilities for process mapping, optimisation, and automation.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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crm
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data analytics
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cx
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Sisense unveils new analytics platform
Fri, 12th Feb 2021
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martech
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data analytics
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planning
Sisense Fusion allows users to build customised analytic experiences inside their customer and employee-facing applications for delivering analytics.
Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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crm
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uc
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devops
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
AI, enterprise elasticity and the rise of ‘citizen data scientists’
Thu, 11th Feb 2021
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data science
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data analytics
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martech
The aim is to end up with an employee base populated with ‘citizen data scientists’ - alongside experts of course.
Rimini Street signs marketplace agreement with New Zealand Govt
Tue, 9th Feb 2021
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data analytics
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martech
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cdp
Rimini Street becomes approved supplier on New Zealand Government Marketplace, offering support for Oracle, SAP, and Salesforce.
Imperva updates WAAP and Data Security offerings with emphasis on simplicity
Tue, 2nd Feb 2021
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ddos
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devops
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data analytics
Imperva has enhanced its Web Application and API Protection products to help businesses tackle complex cyber threats.
Apple NZ posts modest profit of $23m
Tue, 2nd Feb 2021
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data analytics
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planning
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personal computing devices
Apple NZ reports healthy revenue and modest profit in 2020, with revenue reaching $965.5m and a profit of $23.3m.
Do you trust your data to make decisions in your business?
Fri, 29th Jan 2021
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martech
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data analytics
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planning
The adoption of data-driven technology is at an all-time high, but 77% of IT decision-makers do not trust their data, according to research by SnapLogic.
Exabeam and Snowflake partner on cybersecurity analytics
Fri, 29th Jan 2021
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martech
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data analytics
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planning
That the partnership addresses a market need for cloud-based security analytics on third-party logs sent to Snowflake.
Accenture and Salesforce expand partnership to help embed business sustainability
Fri, 29th Jan 2021
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data analytics
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martech
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partner programmes
Accenture and Salesforce are expanding their alliance to embed sustainability into businesses and meet UN Sustainable Development Goals.
TripleBlind expands into APAC with focus on game-changing data collaboration
Fri, 29th Jan 2021
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data analytics
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uc
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martech
TripleBlind expands into Asia-Pacific, offering data collaboration solutions for enterprises in South Asia and Australia.
Widespread uncertainty and distrust about data privacy in ANZ
Fri, 29th Jan 2021
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data analytics
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martech
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planning
Almost 40% of Australians and New Zealanders do not trust third-party organisations to keep their personal information safe, according to OpenText.
How to maximise business success with a digital supply chain post-COVID-19
Mon, 25th Jan 2021
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martech
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data analytics
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planning
Electronic data interchange (EDI) can play a significant role in retailers’ emergence from COVID-19 and their ability to compete effectively in the future.
Shopify, Salesforce, Basecamp join lineup for NZ remote working conference
Thu, 21st Jan 2021
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data analytics
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martech
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commerce systems
The RemoteTogetherNZ festival in Queenstown is bringing together experts to promote remote and flexible work best practices.
IT professionals destroying end-of-life hardware over fears of data breaches - report
Wed, 20th Jan 2021
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data analytics
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martech
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planning
IT directors are destroying end of life tech hardware as opposed to erasing its data out of fear of making a mistake and facing data breaches.
Infosys accredited with Google Cloud Partner Specialisation for data and analytics
Wed, 20th Jan 2021
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data analytics
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hyperscale
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public cloud
Infosys has achieved Google Cloud Partner Specialisation in data and analytics, demonstrating expertise in Google Cloud's solutions.
Users pay with personal data - Kaspersky on WhatsApp move to share data with Facebook
Tue, 19th Jan 2021
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data analytics
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martech
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planning
WhatsApp's new terms and conditions, which allow data sharing with Facebook, have sparked criticism among users.