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Business Process Outsourcing (BPO) Stories

UK Stories

Business Process Outsourcing (BPO) stories

MHP Consulting UK marks a decade in automotive work
Customer Relationship Management

MHP Consulting UK marks a decade in automotive work

The Reading consultancy is broadening beyond carmaking after 10 years in Britain, as manufacturers push digital overhaul across sales and factories.

By Sofiah Nichole Salivio • 3 min read • Last month
ArvatoConnect appoints new leaders as AI reshapes service
Digital Transformation

ArvatoConnect appoints new leaders as AI reshapes service

UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026

Global Stories

Business Process Outsourcing (BPO) stories

TP named visionary leader in Asia-Pacific Frost Radar
Digital Transformation

TP named visionary leader in Asia-Pacific Frost Radar

Asia-Pacific customer experience providers are under pressure to prove AI delivers measurable gains, with TP scoring highest on innovation and growth.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Ramco deploys payroll platform for Aurecon across Asia
Software-as-a-Service

Ramco deploys payroll platform for Aurecon across Asia

Payroll errors and delays should ease for Aurecon after it replaced local systems with Ramco's managed service across seven Asian markets.

By Karen Joy Bacudo • 4 min read • Last week
Freehand raises USD $75 million for supply chain AI
Software-as-a-Service

Freehand raises USD $75 million for supply chain AI

The startup's software is already at Meta and Unilever, as investors back its push to cut supply chain costs and manual work.

By Sofiah Nichole Salivio • 5 min read • Last week
Cognizant deepens Anthropic tie-up as Claude rollout grows
Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Tech Mahindra & Cisco launch AI-driven security edge
Software-as-a-Service

Tech Mahindra & Cisco launch AI-driven security edge

Enterprises grappling with hybrid work and AI adoption may get simpler access controls as the partners bundle security tools into one cloud service.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Tech Mahindra posts $1.66bn revenue as deals top $1bn
Private Cloud

Tech Mahindra posts $1.66bn revenue as deals top $1bn

Investors are likely to focus on firmer demand as the IT services group booked its third straight quarter of deals above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Last month
Beyond opens Manila delivery centre with 200 roles
Digital Transformation

Beyond opens Manila delivery centre with 200 roles

The move expands its cloud delivery network in Asia-Pacific as demand for AI and transformation projects drives hiring for engineers.

By Sean Mitchell • 3 min read • Last month
Gainsight names three executives as it expands AI retention
Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Last month
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • Last month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month
Vistra launches Latam unit after Biz Latin Hub deal
Human Capital Management

Vistra launches Latam unit after Biz Latin Hub deal

The new unit targets firms expanding across Latin America, where varying rules can complicate cross-border operations and raise compliance costs.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
Deel launches field services for African site workers
Software-as-a-Service

Deel launches field services for African site workers

Employers in hazardous sectors will gain tighter pay and compliance control as the platform expands into on-site operations across more than 110 countries.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 22nd Jun 2026

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Connext opens Cebu office as revenue & hiring grow
Human Capital Management

Connext opens Cebu office as revenue & hiring grow

The new site widens Connext's offshore capacity for US clients, as first-half revenue rose 15% and headcount climbed to 2,620.

By Karen Joy Bacudo • 3 min read • Last month
NLB Services repositions as an enterprise transformation company
Manufacturing

NLB Services repositions as an enterprise transformation company

Clients seeking fewer vendors may now get workforce, technology and risk support from one provider as AI deployments scale beyond pilots.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026