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Chatbots Stories - Page 23

UK Stories

Chatbots stories

RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025

Global Stories

Chatbots stories

Exclusive: How Glu.ai blends brand safety with AI-driven commerce
Encryption

Exclusive: How Glu.ai blends brand safety with AI-driven commerce

Glu.ai pioneers ethical AI in conversational commerce, blending brand integrity with scalable, user-trusted automation for seamless marketing experiences.

By Melania Watson • 5 min read • Fri, 1st Aug 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Agentic AI drives retail shift from legacy systems to smart commerce
DevOps

Agentic AI drives retail shift from legacy systems to smart commerce

Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.

By Shannon Williams • 4 min read • Thu, 3rd Jul 2025
Over 40% of agentic AI projects set for cancellation by 2027
Digital Transformation

Over 40% of agentic AI projects set for cancellation by 2027

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

By Sean Mitchell • 3 min read • Wed, 25th Jun 2025
KPMG unveils AI platform Workbench in multi-billion dollar move
Digital Transformation

KPMG unveils AI platform Workbench in multi-billion dollar move

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Customer Experience

Experts reveal how AI Agents impact retail, shopping and customer loyalty

AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.

By Jonathan Reeve • 4 min read • Mon, 16th Jun 2025
Cisco surpasses AI order target, unveils new data centre tools
Firewalls

Cisco surpasses AI order target, unveils new data centre tools

Cisco exceeded USD $1 billion in AI infrastructure orders for hyperscale data centres a quarter early, unveiling new tools to boost AI-ready enterprise networks.

By Melania Watson • 4 min read • Wed, 11th Jun 2025
Pegasystems unveils fabric to unify enterprise AI automation
Digital Transformation

Pegasystems unveils fabric to unify enterprise AI automation

Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.

By Jed Nykolle Harme • 5 min read • Tue, 3rd Jun 2025
Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025
The AI tipping point: How contact centres in ANZ are reinventing CX
Data Analytics

The AI tipping point: How contact centres in ANZ are reinventing CX

AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.

By Richard Lundgren • 5 min read • Tue, 27th May 2025

Stories from Other Regions

Chatbots stories

Indamer Technics completes 45-day rollout of Ramco software
Data Analytics

Indamer Technics completes 45-day rollout of Ramco software

Indamer Technics has completed a 45-day rollout of Ramco Aviation Software, integrating its MRO business into a unified digital platform for greater efficiency.

By Kaleah Salmon • 3 min read • Thu, 31st Jul 2025
Australian survey reveals risky passwords & distrust of AI
Phishing

Australian survey reveals risky passwords & distrust of AI

A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.

By Melvin Hipolito • 4 min read • Thu, 26th Jun 2025
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Digital Transformation

AI agents are more than just a tech trend, but we must balance innovation with responsibility

Nvidia's CEO calls AI agents a multi-trillion-dollar opportunity, highlighting their potential to transform tech with autonomy and emotional intelligence.

By Samudhra Sendhil • 5 min read • Mon, 23rd Jun 2025
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Digital Transformation

Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI

UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.

By Melania Watson • 5 min read • Mon, 23rd Jun 2025
AI model boosts road safety & legal awareness for Australians
Customer Experience

AI model boosts road safety & legal awareness for Australians

Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.

By Jed Nykolle Harme • 3 min read • Wed, 18th Jun 2025
'Hey Siri, choose my medical expert.' How far would you trust AI to make important decisions?
Human Capital Management

'Hey Siri, choose my medical expert.' How far would you trust AI to make important decisions?

People with stronger statistical literacy are more wary of AI in health and hiring, as a study finds trust falls when the stakes rise.

By Staff Writer • 3 min read • Thu, 5th Jun 2025