Customer Expectations stories - Page 2

New research finds 85% of firms trial AI but only 17% use it daily, with weak knowledge governance blamed for stalled adoption.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

One Identity names Gihan Munasinghe CTO to steer engineering, SaaS strategy and product modernisation amid shifting customer security needs.

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.

Extreme launches Partner First, a unified global programme promising simpler rebates, faster deal approvals and AI tools for resellers.

Extreme has launched a global AI-driven partner programme unifying rebates, deal registration and sales tools under a single model.

Wise forecasts five shifts to speed up cross-border payments by 2026, as new rules, tech links and customer demands reshape the market.

AI-powered eCommerce delivery will top the agenda at London's TDC 2026, featuring Mary Portas, Arka Dhar and closing keynote Richard Ayoade.

Datec pushes all-paper eComPack to cut plastic, speed warehouse packing and appeal to eco-conscious UK eCommerce customers.

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

UK SMEs remain upbeat on growth but risk falling behind as economic jitters, rising customer demands and poor grasp of AI strain marketing.

Most UK business leaders say responsible AI will be a key competitive edge within three years, but many still struggle to put it into practice.

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.