CFOtech UK - Technology news for CFOs & financial decision-makers

Customer Feedback stories

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Joao Silva named Pure Storage's VP for EMEA, Latin America operations
This month
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cloud services
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storage
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cx
Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.
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Keeper Security enhances UI & introduces new onboarding experience
Last month
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martech
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cx
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soc
Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.
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Zeda.io's Insights 2.0: Harnessing AI to enhance product development
Last month
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saas
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cx
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martech
Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.
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Sysdig lauded as Strong Performer in Gartner's CSPM Tools report
Last month
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cx
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martech
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cloud security
Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.
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Five metrics every successful professional services firm uses to remain profitable
Wed, 21st Feb 2024
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project management
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cx
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martech
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
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Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
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Trust Bank launches Trust+, Singapore's first fully digital banking experience
Fri, 2nd Feb 2024
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martech
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cx
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transparency
Trust Bank debuts Trust+, Singapore's maiden comprehensive digital banking platform, built upon transparency and simplicity.
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Ataya introduces Chorus, a game-changer for private 5G deployment
Wed, 31st Jan 2024
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cloud services
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cx
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martech
Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.
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BillingPlatform reveals platform upgrades after year of industry recognition
Wed, 17th Jan 2024
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cloud services
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cx
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martech
BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.
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TALK5 unveils Mina, a virtual safety assistant breaking language barriers
Thu, 30th Nov 2023
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cx
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martech
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compliance
TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.
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11:11 Systems recognised as aspirational provider in Gartner's DRaaS report
Wed, 22nd Nov 2023
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virtualisation
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cx
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martech
11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.
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ExpressVPN adds new features and expands services for improved user experience
Wed, 18th Oct 2023
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smartphones
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apple
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vpn
ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.
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Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
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apple
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smartphones
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cx
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
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Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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martech
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
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Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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big data
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data analytics
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bi
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
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Extreme Networks named Gartner Peer Insights Customers' Choice
Tue, 13th Jun 2023
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martech
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cx
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reviews
Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.
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KnowBe4 celebrates reaching 50,000 customers worldwide
Tue, 17th May 2022
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cloud services
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cx
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phishing
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
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Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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cx
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martech
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crm
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
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LogRhythm named #1 for customer satisfaction in G2 report
Mon, 6th Jul 2020
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siem
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cx
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martech
Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.
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CrowdStrike top-rated in Peer Insights for endpoint protection
Mon, 11th May 2020
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endpoint protection
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cx
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martech
Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.
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Massive discrepancy found between business vs. customer outlooks on CX
Fri, 28th Feb 2020
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cx
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martech
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crm
Disparity in ANZ CX: Firms content as customer satisfaction lags, says NTT report.
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OPPO voted Consumer NZ’s top mobile phone brand
Thu, 30th Jan 2020
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cx
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smartphones
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martech
OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.
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Denodo top rated for data integration in Gartner Peer Insights
Fri, 5th Jul 2019
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virtualisation
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cx
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martech
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.