CFOtech UK - Technology news for CFOs & financial decision-makers

Customer Satisfaction stories

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ServiceNow & Amazon Web Services announce five-year strategic collaboration
Today
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saas
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ml
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aws
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
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Half of firms yet to adopt AI for business, reveals Valcon's study
Last week
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ml
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data analytics
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it infrastructure
Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.
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Tough times? Aussie brands need a multi-channel strategy
Last week
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retail technologies
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d2c
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retail
Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.
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Medallia links with PwC UK to uplift customer experience across Britain
This month
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cx
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customer journey
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
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EzyCollect unveils direct debit feature for seamless B2B payments
This month
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customers
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ceo
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customer satisfaction
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
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ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
This month
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merchants
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customer loyalty
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customer satisfaction
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
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NTT DATA UK&I & eir partner to improve customer service with AI
This month
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chatbots
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cx
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ai
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
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LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
This month
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innovation
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logicmonitor
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incident response
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
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BP invests in AI forecasting to enhance CX, reduce waste
This month
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cx
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ai
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bp
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
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Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
This month
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cybersecurity
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ai
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cyber threats
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
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Agile software development pivotal to future AI and ML growth, says expert
Last month
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ml
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fintech
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ai
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
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John Lewis sees 30% sales increase through Zyler's virtual try-on software
Last month
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cx
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sales
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zyler
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
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Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Last month
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oracle netsuite
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professional services automation
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adapt
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
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Oracle acquires Next Technik for Field Service Management solutions
Last month
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erp
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canada
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java
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.
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Voice analytics market projected to reach USD 9.33 billion by 2030
Last month
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voip
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ml
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compliance
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
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Searchspring acquires AI product-bundling platform Increasingly
Last month
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ai
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emea
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apac
Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.
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Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Last month
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cx
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gartner magic quadrant
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customer service
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
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Survey says 75% of retail leaders to boost post-purchase experience
Last month
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customer service
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strategy
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competition
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
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Defining effective service level indicators and objectives
Last month
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bi
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user experience
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customer journey
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
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Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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customer feedback
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
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The power of audio experiences in retail and hospitality
Wed, 6th Sep 2023
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digital music
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cx
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productivity
The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.
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How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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ai
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customer satisfaction
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customer loyalty
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
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Australian telco customer complaint numbers hit record low
Thu, 3rd Aug 2023
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telecommunications
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customer service
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communications alliance
Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.
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BlueVoyant sees higher customer adoption across APJ
Thu, 30th Mar 2023
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cybersecurity
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partnerships
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managed security services
BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.