Customer Satisfaction stories
ServiceNow & Amazon Web Services announce five-year strategic collaboration
Today
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saas
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ml
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aws
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
Half of firms yet to adopt AI for business, reveals Valcon's study
Last week
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ml
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data analytics
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it infrastructure
Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.
Tough times? Aussie brands need a multi-channel strategy
Last week
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retail technologies
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d2c
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retail
Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.
Medallia links with PwC UK to uplift customer experience across Britain
This month
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cx
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customer journey
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
EzyCollect unveils direct debit feature for seamless B2B payments
This month
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customers
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ceo
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customer satisfaction
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
This month
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merchants
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customer loyalty
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customer satisfaction
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
NTT DATA UK&I & eir partner to improve customer service with AI
This month
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chatbots
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cx
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ai
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
This month
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innovation
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logicmonitor
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incident response
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
BP invests in AI forecasting to enhance CX, reduce waste
This month
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cx
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ai
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bp
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
This month
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cybersecurity
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ai
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cyber threats
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
Agile software development pivotal to future AI and ML growth, says expert
Last month
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ml
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fintech
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ai
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
John Lewis sees 30% sales increase through Zyler's virtual try-on software
Last month
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cx
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sales
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zyler
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Last month
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oracle netsuite
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professional services automation
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adapt
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
Oracle acquires Next Technik for Field Service Management solutions
Last month
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erp
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canada
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java
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.
Voice analytics market projected to reach USD 9.33 billion by 2030
Last month
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voip
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ml
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compliance
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Searchspring acquires AI product-bundling platform Increasingly
Last month
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ai
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emea
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apac
Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Last month
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cx
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gartner magic quadrant
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customer service
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.
Survey says 75% of retail leaders to boost post-purchase experience
Last month
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customer service
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strategy
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competition
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
Last month
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bi
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user experience
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customer journey
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
Deciphering the impact of reviews on small businesses in the digital age
Fri, 15th Sep 2023
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cx
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customer feedback
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smb
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
The power of audio experiences in retail and hospitality
Wed, 6th Sep 2023
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digital music
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cx
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productivity
The strategic use of audio in retail and hospitality venues can enhance customer experience, drive sales, and improve employee productivity.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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ai
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customer satisfaction
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customer loyalty
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
Australian telco customer complaint numbers hit record low
Thu, 3rd Aug 2023
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telecommunications
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customer service
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communications alliance
Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.
BlueVoyant sees higher customer adoption across APJ
Thu, 30th Mar 2023
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cybersecurity
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partnerships
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managed security services
BlueVoyant bolsters its APJ presence as the company saw over 300% growth in customers and total contract value in the region in 2022.