Customer Satisfaction stories - Page 20

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.

Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.

Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.

App security tester, DerScanner, gains High Performer status from top software marketplace, G2.

Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.

Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.