CFOtech UK - Technology news for CFOs & financial decision-makers
United Kingdom

Customer Satisfaction Stories - Page 8

UK Stories

Customer Satisfaction stories

ControlUp named Gartner Customers' Choice for DEX
Data Analytics

ControlUp named Gartner Customers' Choice for DEX

ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Aspire Technology valued at GBP £192m in LDC deal
Unified Communications

Aspire Technology valued at GBP £192m in LDC deal

Aspire Technology secures LDC and Federated Hermes backing in deal valuing the fast-growing managed IT provider at GBP £192m.

By Sean Mitchell • 5 min read • Wed, 10th Dec 2025
Negative AI experiences put GBP £9 billion UK online sales at risk
Digital Transformation

Negative AI experiences put GBP £9 billion UK online sales at risk

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025
Sustainable IT surges: UK tech leaders make ESG a business imperative
Digital Transformation

Sustainable IT surges: UK tech leaders make ESG a business imperative

UK tech leaders now make sustainability a key business focus, with 67% demanding green credentials from partners and 51% linking ESG to better customer satisfaction.

By Sujata Kukreja • 4 min read • Thu, 27th Nov 2025

Global Stories

Customer Satisfaction stories

Intel 471 appoints new CRO & CTO amid rapid growth
Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
Patchworks data surges 320% as retailers extend BFCM peak
Digital Transformation

Patchworks data surges 320% as retailers extend BFCM peak

Patchworks data operations jumped over 320% year on year as retailers stretched BFCM 2025 into a longer, more complex multichannel peak.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Abnormal AI named a leader again in 2025 Gartner email security
Cloud Security

Abnormal AI named a leader again in 2025 Gartner email security

Abnormal AI retains its position as a Leader in Gartner's 2025 Magic Quadrant for Email Security, praised for its AI-driven threat detection and vision.

By Catherine Knowles • 2 min read • Fri, 5th Dec 2025
CDL accelerates agentic AI rollout with Dynatrace platform
Large Language Models

CDL accelerates agentic AI rollout with Dynatrace platform

Insurtech firm CDL speeds up agentic AI rollout using Dynatrace's platform, cutting costs and enabling policy issuance within seconds for improved customer satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025
The APAC grocery sector: Overcoming delivery challenges
Digital Transformation

The APAC grocery sector: Overcoming delivery challenges

APAC's booming USD 5.6 trillion grocery market faces delivery delays as retailers strive to ensure fast, accurate online order fulfilment and customer satisfaction.

By Edmund Ng • 5 min read • Wed, 26th Nov 2025
Avalara wins 2026 Buyer's Choice Award for tax compliance tools
Enterprise Resource Planning

Avalara wins 2026 Buyer's Choice Award for tax compliance tools

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

By Melania Watson • 2 min read • Mon, 24th Nov 2025
Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Customer Satisfaction stories

Canadian firms shift focus from hours to AI for productivity gains
Artificial Intelligence

Canadian firms shift focus from hours to AI for productivity gains

Canadian firms increasingly shift from tracking hours to adopting AI tools, aiming to boost productivity, employee satisfaction, and hybrid work success.

By Melania Watson • 3 min read • Thu, 27th Nov 2025
Borderless CS earns praise for hands-on ISO certification support
Data Protection

Borderless CS earns praise for hands-on ISO certification support

Borderless CS earned praise for its hands-on, transparent approach to ISO certification, delivering results swiftly and simplifying a usually complex process.

By Sean Mitchell • 2 min read • Wed, 26th Nov 2025
Boost your business with New Zealand mail solutions
Customer Experience

Boost your business with New Zealand mail solutions

Maintaining accurate, validated addresses is key to smooth New Zealand mail deliveries, cutting costs and boosting customer satisfaction for businesses.

By Edmund Ng • 5 min read • Mon, 24th Nov 2025
How hands-on customer training and technical enablement can boost your bottom line
Robotic Process Automation

How hands-on customer training and technical enablement can boost your bottom line

Hands-on virtual labs are transforming SaaS training, helping customers master complex products faster and boosting adoption, satisfaction and retention.

By Sarah Noe-Danzl • 4 min read • Sat, 22nd Nov 2025
Building intentionality into D2C perishable fulfillment, from cart to doorstep
Customer Experience

Building intentionality into D2C perishable fulfillment, from cart to doorstep

Success in perishable direct-to-consumer fulfilment hinges on intentional planning from cart to doorstep, balancing cost, speed, and customer satisfaction.

By Guy Ironi • 5 min read • Sat, 22nd Nov 2025