CFOtech UK - Technology news for CFOs & financial decision-makers
United Kingdom

Customer service Stories - Page 11

UK Stories

Customer service stories

iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
Only 3% of European shippers still avoid AI in logistics
Digital Transformation

Only 3% of European shippers still avoid AI in logistics

AI now underpins day-to-day transport planning for most European shippers, with just 3% yet to deploy it, Descartes survey finds.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026
Software complexity costs UK firms GBP £32bn a year
Software-as-a-Service

Software complexity costs UK firms GBP £32bn a year

Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026

Global Stories

Customer service stories

monday.com launches AI agent marketplace for enterprises
Hyperscale

monday.com launches AI agent marketplace for enterprises

monday.com unveils Agentalent.ai, a marketplace where enterprises can recruit vetted AI agents for defined roles across their operations.

By Sean Mitchell • 4 min read • Tue, 24th Mar 2026
With NetSuite Next, NetSuite seeks title of the top AI cloud ERP
DevOps

With NetSuite Next, NetSuite seeks title of the top AI cloud ERP

NetSuite unveils NetSuite Next AI assistant and tools in ANZ push, staking claim to the emerging #1 AI cloud ERP crown.

By Sholto Macpherson • 5 min read • Tue, 24th Mar 2026
Wipro launches NVIDIA-powered AI data centre stack
Hybrid Cloud

Wipro launches NVIDIA-powered AI data centre stack

Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.

By Sofiah Nichole Salivio • 4 min read • Sat, 21st Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Robinhood fund buys into Stripe, AI start-up ElevenLabs
Fintech

Robinhood fund buys into Stripe, AI start-up ElevenLabs

Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.

By Karen Joy Bacudo • 4 min read • Thu, 19th Mar 2026

Stories from Other Regions

Customer service stories

P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Compare Club widens health insurance panel to 10 funds
Fintech

Compare Club widens health insurance panel to 10 funds

Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.

By Karen Joy Bacudo • 3 min read • Mon, 23rd Mar 2026
TCS & Amadeus partner on AI-led airline retail tech
Unified Communications

TCS & Amadeus partner on AI-led airline retail tech

TCS and Amadeus form global AI-led travel tech alliance, debuting Nevio Service Centre UI to modernise airline retail and servicing.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Telstra leads NBN brand funnel as trust crowns Aussie
Unified Communications

Telstra leads NBN brand funnel as trust crowns Aussie

Telstra tops national NBN brand funnel measures, while Aussie Broadband emerges as the most trusted provider in Conjointly's new tracker.

By Shannon Williams • 3 min read • Thu, 19th Mar 2026
Hitachi expands iQ stack for on-prem agentic AI with NVIDIA
Storage

Hitachi expands iQ stack for on-prem agentic AI with NVIDIA

Hitachi Vantara widens its iQ stack with new NVIDIA-powered options and tools to run agentic AI securely on-premises at production scale.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Lendi plots AI-native future with MongoDB data revamp
Digital Transformation

Lendi plots AI-native future with MongoDB data revamp

Lendi Group taps MongoDB to rebuild data platform and go fully AI-native by 2026, targeting faster rollout of mortgage and property services.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Austin Telco taps Alkami's MANTL to speed account opening
Digital Transformation

Austin Telco taps Alkami's MANTL to speed account opening

Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026