Customer Success stories - Page 17
What are the key trends that will shape the channel in 2023?
Thu, 17th Nov 2022
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saas
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partner programmes
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opinion
Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.
Calabrio appoints Jim Davies as Chief Experience Officer
Fri, 11th Nov 2022
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cx
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martech
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customer journey
Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.
Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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martech
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ai
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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crm
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uc
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cx
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
NICE receives top Gartner scores for Digital Customer Service Centre
Wed, 26th Oct 2022
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uc
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contact centre
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customer service
NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.
IGEL appoints Simon Townsend & Jason Mafera as CTO for EMEA & CTO for North America
Fri, 21st Oct 2022
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saas
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virtualisation
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daas
IGEL's Office of the CTO hires Simon Townsend as Field CTO for EMEA and Jason Mafera as Field CTO for North America to optimize customer experience.
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SurgeX appoints Jeff Mackey as Sales Application Engineer
Fri, 7th Oct 2022
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education, learning & training
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job moves
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surgex
SurgeX has appointed Jeff Mackey as Sales Application Engineer, using his 40 years' AV experience to support sales and customer success.
Cohesity appoints Karen Egan as Chief Customer Experience Officer
Fri, 7th Oct 2022
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saas
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crm
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data protection
Karen Egan appointed Chief Customer Experience Officer at Cohesity, bringing 27 years of software and IT industry expertise.
CCL and Spark Business recognised with AWS DevOps Competency
Mon, 3rd Oct 2022
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devops
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hyperscale
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public cloud
CCL has announced that Spark Business Group has achieved the Amazon Web Service (AWS) DevOps Competency status.
Trellix set to launch new unified partner program in 2023
Fri, 30th Sep 2022
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partner programmes
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ai security
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xdr
Trellix announces Trellix Xtend, a partner program designed to boost profitability and growth in its global partner ecosystem.
ConvergeOne a Cisco Gold Partner, receives Powered Service designations
Fri, 9th Sep 2022
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crm
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uc
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network infrastructure
ConvergeOne renews its Cisco Gold Partner status and achieves Powered Service designations across key Cisco solutions.
SAP's new recognition system to improve partner visibility
Wed, 7th Sep 2022
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digital transformation
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partner programmes
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sap
SAP's new recognition system for partners called the Competency Framework uses partner competency and customer outcomes as primary performance dimensions.
Nuspire appoints Pete Shah as Chief Revenue Officer
Fri, 2nd Sep 2022
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cybersecurity
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support
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sales
Pete Shah has been appointed as Nuspire's Chief Revenue Officer, tasked with driving growth and leading all field operations including sales and partnerships.
Concentric AI appoints Daniel Emanuele as first sales senior vice president
Fri, 26th Aug 2022
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iam
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dlp
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cybersecurity
Former Fidelis cybersecurity sales executive Daniel Emanuele has been named as the company's first sales senior vice president.
Exclusive: Koinly makes it easy to invest in the crypto market
Thu, 18th Aug 2022
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crypto
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blockchain
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risk & compliance
Koinly is a cryptocurrency tax software platform and crypto portfolio tracker used by hundreds of thousands of crypto investors and accountants globally.
GoTo appoints Paddy Srinivasan as president & CEO
Fri, 12th Aug 2022
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customers
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avanade
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logmein
Paddy Srinivasan has been appointed CEO of GoTo, succeeding Mike Kohlsdorf. He will drive the company's vision to make IT easy for SMBs.
Jade Software's plan to get back to surplus in 2022
Mon, 8th Aug 2022
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software
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jade software
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financial results
Jade Software has released its latest financial report, revealing that the company has kept its loss low from $567,000 in FY 2020 to just $153,000 in FY 2021.
BeyondTrust named Leader in 2022 Gartner Magic Quadrant
Mon, 25th Jul 2022
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uc
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pam
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cloud services
Gartner has positioned BeyondTrust as a Leader in the 2022 Gartner Magic Quadrant for Privileged Access Management (PAM).
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Brightcove appoints Dan Freund as chief revenue officer
Fri, 22nd Jul 2022
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oracle
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brightcove
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cro
Dan Freund will join Brightcove as chief revenue officer on August 1, 2022, responsible for global sales and customer success.
Pluralsight appoints Somit Goyal as president & chief operating officer
Fri, 15th Jul 2022
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saas
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microsoft
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pluralsight
Somit Goyal appointed president and COO of Pluralsight, bringing 20+ years of experience, including leadership roles at Microsoft.