Customer Support stories
![Story image](../../../../../uploads/story/2024/08/23/preview_techday_e7b2c477f5365d64be98.webp)
LearnUpon launches LearnUpon Anywhere to boost customer education
Last month
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digital transformation
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cx
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edutech
LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.
![Story image](../../../../../uploads/story/2024/08/05/preview_gstatton-3.webp)
Exclusive: Cohesity's Greg Statton discusses the key to customer success
Last month
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malware
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data protection
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ransomware
Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.
![Story image](../../../../../uploads/story/2024/08/16/preview_techday_54680b7775d70ebb9da0.webp)
TELUS & Local Measure partner to launch AI-powered messaging tool
Last month
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hyperscale
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data privacy
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ai
TELUS International and Local Measure have launched TELUS Expert Messaging, an AI-powered, asynchronous tool that redefines customer service by eliminating wait times.
![Story image](../../../../../uploads/story/2024/08/15/preview_Susan_Odle_StorMagic.webp)
StorMagic appoints Susan Odle as Chief Growth Officer
Last month
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saas
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converged infrastructure
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it automation
StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.
![Story image](../../../../../uploads/story/2024/08/06/preview_techday_0ee6634010e2c957c35b.webp)
Life360 breach exposes 442,000 users: experts warn of API vulnerabilities
Last month
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advanced persistent threat protection
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breach prevention
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tile
Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.
![Story image](../../../../../uploads/story/2024/08/06/preview_techday_5195a8f9e261a56ffaf3.webp)
Ricoh earns Cisco gold partner status in Asia-Pacific region
Last month
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network infrastructure
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it training
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digital transformation
Ricoh has earned the 'Gold Provider' status from Cisco in the Asia-Pacific, highlighting its prowess in managed services and Cisco solutions, boosting its role in digital transformation for SMBs.
![Story image](../../../../../uploads/story/2024/08/02/preview_MixCollage-02-Aug-2024-07-33-AM-4396.webp)
Four ways AI can boost contact centre agent performance and improve customer service
Last month
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martech
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cx
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ai
AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.
![Story image](../../../../../uploads/story/2024/08/01/preview_eric_helmer_final.webp)
Exclusive: Rimini Street's CTO on AI, future of ERP systems
Last month
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martech
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partner programmes
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cdp
Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.
![Story image](../../../../../uploads/story/2024/07/31/preview_Vasko_Ckorovski_headshot_1.webp)
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Wed, 31st Jul 2024
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data protection
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cx
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martech
Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.
![Story image](../../../../../uploads/story/2024/07/29/preview_techday_e6fca6d0b807fd16a093.webp)
ServiceNow & Boomi partner to enhance customer experiences
Mon, 29th Jul 2024
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ai
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it strategy
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servicenow
ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.
![Story image](../../../../../uploads/story/2024/07/26/preview_techday_4f2b0345da18ce616e1f.webp)
Most Oracle Java users migrate to alternatives, says survey
Fri, 26th Jul 2024
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migration
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software development
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licensing
Being written now.
![Story image](../../../../../uploads/story/2024/07/24/preview_techday_b0e2feebd202d35cb108.webp)
DeepL reveals next-gen language model for superior translations
Wed, 24th Jul 2024
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data privacy
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productivity
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google
DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.
![Story image](../../../../../uploads/story/2024/07/23/preview_Teresa_Anania_Headshot__2_.webp)
Sophos appoints Teresa Anania as new Chief Customer Officer
Tue, 23rd Jul 2024
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ransomware
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firewalls
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network security
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
![Story image](../../../../../uploads/story/2024/07/18/preview_techday_91ef927c2777a026e30e.webp)
SnapLogic survey reveals crippling costs of outdated technology
Thu, 18th Jul 2024
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ai
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integration
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snaplogic
Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.
![Story image](../../../../../uploads/story/2024/07/15/preview_techday_98c29d3c632eb0f69ec7.webp)
Why 'trust us, we’re an exchange!' simply isn’t good enough
Mon, 15th Jul 2024
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edutech
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blockchain
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data privacy
Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.
![Story image](../../../../../uploads/story/2024/07/11/preview_techday_ef6d0929f3b6ad1d40b0.webp)
Siemens opens new Data Center hub in Chennai, India
Thu, 11th Jul 2024
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dc
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hyperscale
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market
Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.
![Story image](../../../../../uploads/story/2024/06/27/preview_techday_3db9d688a8a5f0754d25.webp)
Leaseweb launches cost-effective Public Cloud service
Thu, 27th Jun 2024
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firewalls
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data protection
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storage
Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.
![Story image](../../../../../uploads/story/2024/06/17/preview_techday_5d3af0866155c0e46921.webp)
Brightcove partners with FrightPix to launch niche streaming service
Mon, 17th Jun 2024
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personal computing devices
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smartphones
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apple
Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.
![Story image](../../../../../uploads/story/2024/06/14/preview_techday_b9c6a3d118e86d87f0a9.webp)
Sendbird launches advanced AI chatbot for Shopify merchants
Fri, 14th Jun 2024
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cx
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martech
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commerce systems
Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.
![Story image](../../../../../uploads/story/2024/06/14/preview_techday_4db572fe4e43beb8097b.webp)
Unit4 launches Success4U to optimise ERP system deployments
Fri, 14th Jun 2024
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devops
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apm
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erp
Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.