Email stories
UK businesses adopt RCS & AI for customer messaging
2 days ago
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data analytics
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digital transformation
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cx
UK firms shift to multi-channel customer chats as RCS traffic jumps 174% and agentic AI gains ground amid fraud concerns.
Britons would ditch heating before internet, survey finds
This month
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uc
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smart home
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digital entertainment
Survey finds many Britons would sacrifice heating, hot water and even the fridge before going without internet access for a week.
InDebted launches API for AI collections compliance
Last month
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saas
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uc
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fintech
InDebted unveils a standalone API to check AI-written debt collection messages in real time, flag vulnerability and create audit trails.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
VerbaFlo raises $7m to scale AI real estate platform
Last month
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cx
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martech
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rpa
VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.
Trust as a measurable asset for CMOs in the age of AI
Last month
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cx
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martech
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partner programmes
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
Explainer: The first transatlantic fibre cable is being hauled up
Last month
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network infrastructure
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hyperscale
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dc
Engineers are hauling TAT-8, the first transatlantic fibre-optic internet cable, off the ocean floor, closing a landmark digital era.
Infobip unveils AgentOS to power AI-first customer service
Fri, 27th Feb 2026
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Sinch & Lovable ally to embed comms in AI software
Fri, 27th Feb 2026
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saas
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devops
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digital transformation
Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.
Gen Z more likely to engage with phishing than Boomers
Sat, 31st Jan 2026
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mfa
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phishing
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physical security
Gen Z click on phishing links nearly three times more than Baby Boomers, despite heavier use of multi-factor authentication, Yubico finds.
Keyloop to buy Motortech.ai to boost dealer AI tools
Mon, 26th Jan 2026
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uc
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digital transformation
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cx
Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.
Salesforce adds shared-context AI tools for retailers
Tue, 13th Jan 2026
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uc
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digital transformation
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cx
Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.
Premier CX & CommBox launch AI-driven platform for recruiters
Fri, 14th Nov 2025
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uc
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cx
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martech
Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.
Email still vital for business despite messaging app surge
Wed, 11th Jun 2025
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email security
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email
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im
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
Report finds legacy tech & budgets hinder UK public sector AI
Fri, 16th May 2025
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uc
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data protection
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digital transformation
A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.
IRONSCALES launches Deepfake Protection to fight phishing surge
Thu, 24th Apr 2025
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phishing
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email security
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ai
IRONSCALES has launched Deepfake Protection, using AI to detect and neutralise deepfake email threats, as phishing attacks surge globally by up to 1,740%.
Ironscales unveils Autopilot to boost AI email security
Fri, 20th Dec 2024
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phishing
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advanced persistent threat protection
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email security
IRONSCALES has launched its Winter 2024 Release, introducing AI-driven features to bolster email security against advanced phishing threats.
Twilio recognised as leader in IDC MarketScape for CDP 2024
Fri, 13th Dec 2024
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cx
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martech
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cdp
Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.
Twilio honours 16 startups in 2024 AI Searchlight Awards
Thu, 21st Nov 2024
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data analytics
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cx
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martech
Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.
Business email compromise scams dominate Q3 2024 threats
Thu, 31st Oct 2024
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malware
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ransomware
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phishing
VIPRE Security Group's latest report reveals that business email compromise now makes up 58% of phishing attacks, highlighting rising cybersecurity threats.