Employee Experience (EX) stories - Page 6

Salesforce launches an AI Fluency Playbook to help build 'agentic enterprises', guiding staff to work effectively with AI agents at scale.

Gen Z workers want frequent, constructive feedback and mentorship, overturning myths that younger staff are too fragile for criticism at work.

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

Email branding specialist Exclaimer nears USD $100 million ARR as new products and hires fuel global expansion across major markets.

Plaud.ai urges firms to fix “broken” meeting culture with AI tools, warning wasteful calls sap productivity, focus and staff morale.

Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.

Zen Internet has secured Great Place To Work certification for 2025, its third title, after 85% of staff called it a great workplace.

ELMO Software is shifting from reactive HR to AI-native, human-centred systems that predict needs, boost productivity and preserve trust.

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

AI boom gives way to realism as HR chases measurable outcomes, new AI chiefs emerge and skills outshine headcount in 2026 strategies.

AI is tipped to run entire corporate workflows by 2026, forcing firms to rebuild software and reorganise staff around skills, not hierarchies.

Azets names Trevor Attridge Group CIO to spearhead global digital strategy, AI adoption and automation across its international operations.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

UK firms chasing efficiency gains are finding staff lose a day a week to tangled software, undercutting productivity and morale.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

Cloudflare's latest outage fuels fears over fragile AI and payments systems as firms brace for weeks of disputes and operational fallout.

By 2026, AI, flexible work, and wellbeing will reshape workplaces, with firms prioritising local hubs, skill-based hiring, and employee satisfaction to boost growth.

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.