CFOtech UK - Technology news for CFOs & financial decision-makers

Freshworks stories

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Freshworks names Abe Smith as Chief of Global Field Operations
This month
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saas
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crm
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bi
SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.
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Freshworks predicts transformative impact of generative AI
Wed, 13th Dec 2023
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ai
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cios
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transparency
Freshworks’ top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.
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Freshworks customers enhance employee experience via increased Microsoft Teams usage
Mon, 30th Oct 2023
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uc
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voip
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contact centre
Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.
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Village Roadshow Group strengthens customer experience using Freshworks
Sun, 29th Oct 2023
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digital transformation
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cx
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martech
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
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Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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itsm
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freshdesk
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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IT professionals embracing AI to automate workflows
Wed, 4th Oct 2023
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it automation
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ai
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cios
IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.
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Freshworks customers boost experience with Microsoft Teams
Tue, 3rd Oct 2023
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contact centre
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voip
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microsoft teams
Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.
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Massive financial opportunity for IT leaders leveraging AI
Wed, 27th Sep 2023
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ai
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software
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cios
The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.
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Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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cx
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martech
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contact centre
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
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Freshworks unveils AI-powered customer service suite
Fri, 4th Aug 2023
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cx
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martech
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it automation
Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.
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Freshworks unveils new generative AI enhancements
Fri, 23rd Jun 2023
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ai
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freshworks
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conversational ai
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
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Crocus customer service system blossoms with Freshdesk
Fri, 16th Jun 2023
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cx
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martech
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customer service
Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.
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Freshworks brings on new GPT-based enhancements to AI assistant
Tue, 28th Mar 2023
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cx
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martech
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ai
Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.
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Freshworks appoints Sandie Overtveld as Senior VP for APJ & MEA
Mon, 20th Feb 2023
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microsoft
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digital transformation
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japan
Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.
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Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
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big data
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cx
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bi
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
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Freshworks appoints new Chief Information Security Officer
Fri, 2nd Dec 2022
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cloud services
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cybersecurity
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freshworks
Freshworks appoints Jason Loomis as CISO, bolstering its senior technical leadership in delivering fast, easy, and secure software solutions.
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Freshworks launches collection of updates powered by AI
Thu, 10th Nov 2022
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cx
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martech
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ai
Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.
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Freshworks integrates conversational AI in CX/CRM solutions
Fri, 4th Nov 2022
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contact centre
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cx
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crm
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
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Freshworks integrates with Google's Business Messages
Tue, 2nd Aug 2022
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martech
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crm
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open source
Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.
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Nine in 10 employees frustrated by workplace technology
Tue, 14th Jun 2022
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cloud services
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productivity
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digital technology
Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.
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IT teams deploy powerful technologies to enable remote work
Tue, 17th May 2022
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contact centre
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wfh
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martech
Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.
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Freshworks launches new CRM with Shopify availability
Thu, 28th Apr 2022
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crm
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martech
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commerce systems
Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.
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CleverTap appoints Anand Venkatraman as chief operating officer
Tue, 26th Apr 2022
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saas
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microsoft
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sales
CleverTap, a mobile marketing firm, has appointed Anand Venkatraman as its COO. He brings over two decades of experience in building global teams.
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CleverTap appoints Anand Venkatraman as Chief operating officer
Tue, 26th Apr 2022
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saas
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microsoft
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akamai
CleverTap, a user retention platform, appoints Anand Venkatraman as COO, bringing his two decades of experience from Freshworks, Akamai, and Microsoft.