Freshworks stories - Page 4

Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.

Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

Using OpenAI's ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

Freshworks appoints Jason Loomis as CISO, bolstering its senior technical leadership in delivering fast, easy, and secure software solutions.

Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.

Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.