India Stories - Page 3

UK Stories

India stories

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • This month

Global Stories

India stories

Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • This month

Digital Transformation

Tech Mahindra unveils TechM Ting sonic brand identity

The new audio mark is set to run across offices, apps and customer touchpoints as Tech Mahindra standardises its global brand image.

By Mark Tarre • 3 min read • This month

Private Cloud

Most firms delay AI projects amid governance fears

Governance and infrastructure problems have forced 95% of enterprises to delay or scrap AI projects, according to a new Cloudera survey.

By Sean Mitchell • 4 min read • This month

Data Protection

Cloudera survey finds AI projects hit governance strain

Governance and infrastructure are blocking AI scale-ups, with 95% of enterprises delaying or cancelling projects, Cloudera said.

By Mark Tarre • 4 min read • This month

Data Analytics

MICA & Komerz launch AI commerce programme for students

More than 400 students will gain hands-on exposure to AI tools and live business data as marketing training shifts towards commercial skills.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Q4 wins AI finance award for investor relations software

The win highlights growing demand for software that cuts manual investor-relations work as listed companies face heavier data and disclosure pressures.

By Karen Joy Bacudo • 3 min read • This month

Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • This month

Manufacturing

Infoveave launches Fovea AI assistant for enterprises

Enterprises may gain decision support without replacing existing systems, as the assistant uses governed internal data to recommend next best actions.

By Sofiah Nichole Salivio • 4 min read • This month

Data Protection

Drivers back satellite-linked cars for safety, study finds

Weekly mobile blackouts are pushing drivers towards satellite links, with 75% willing to pay and safety seen as the main draw.

By Sofiah Nichole Salivio • 3 min read • This month

Stories from Other Regions

India stories

Digital Transformation

Orient Technologies posts sharp rise in quarterly EBITDA

Higher sales and a wider margin lifted Orient Technologies back into profit in the June quarter, with EPS turning positive again.

By Karen Joy Bacudo • 4 min read • This month

Supply Chain

India set for record solar build despite higher costs

Higher module costs are expected to squeeze developers as India races past its annual solar installation record and tightens local sourcing rules.

By Mark Tarre • 4 min read • This month

Supply Chain

Mphasis wins EcoVadis Silver Medal after score jumps

The higher rating could help Mphasis win business as customers and investors scrutinise environmental, social and governance performance more closely.

By Joseph Gabriel Lagonsin • 4 min read • This month

Digital Transformation

Kyndryl to help Suryoday deploy agentic AI in bank

The lender expects faster onboarding, tighter fraud checks and quicker customer responses as AI spreads across its regulated banking operations.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

KPMG India & Zoho strike digital transformation alliance

Enterprises could gain a single route to cloud modernisation, as the deal pairs consulting with software amid tighter data-residency rules and AI ambitions.

By Joseph Gabriel Lagonsin • 4 min read • This month