IT support stories - Page 5

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Over a third of UK accountancy firms adopt hybrid IT, balancing cloud and legacy tech, with many cautious about fully embracing digital transformation in 2025.

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

Rebel Energy has teamed up with Nexer to implement Microsoft Dynamics BC, aiming to boost efficiency and support sustainable energy growth in the UK.

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.

Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

TeamViewer has integrated its remote support capabilities with Google Meet, allowing users to troubleshoot issues directly during meetings without extra installations.

Specsavers is set to save a significant amount over the next three years by switching support services from Oracle to Spinnaker, enhancing customer experience.

New research reveals 31% of organisations face daily challenges with Virtual Desktop Infrastructure, highlighting crucial support needs amid cost pressures.

Akamai Technologies has enhanced its cloud security solutions, improving application performance and visibility for users on AWS and Azure amid rising cyber threats.

As 44% of employees work remotely, experts warn that outdated VPNs hinder security and productivity, urging a vital shift to Zero Trust solutions.

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.