Messaging stories

Electronic Frontiers Australia disputes government claims that age assurance tech is private and robust, citing flawed methodology and privacy risks.

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

Psychologist Andrew Boxer reveals how texting, calls and voice notes reflect personalities and impact modern relationships amid growing screen time.

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region’s booming customer communications market.

Singapore's Travelgoogoo launches Travelgoogoo365, offering a £14 annual global eSIM membership with unlimited messaging across 123 destinations worldwide.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.

Transform Trust enhances staff communication using TrilbyTV's digital signage, promoting clearer messaging across 26 schools in Nottinghamshire and Derbyshire.

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

Mitel expands its Virtual Care and Collaboration Service to seven new European markets, including the UK, enhancing patient care with secure, seamless communication solutions.

Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.

Bedford Blues Rugby Club collaborates with Crowd Angel deploying situational messaging technology to enhance fan safety at Goldington Road during the 2024/25 season.

Leading software firm Symbio Holdings ushers in a new era of innovation under the leadership of Michael Omeros, the newly appointed CEO, amidst its strategic growth efforts as part of Aussie Broadband Group.

Amidst a creativity crunch in APAC, brands are capitalising on data-driven insights to produce personalised video ads, aiming to stay ahead in a rapidly evolving digital landscape.

Juniper Research has revealed the winners of its Telco Innovation 2024 Future Digital Awards, lauding companies in mobile roaming, 5G and IoT.