Natural language processing (NLP) Stories - Page 2

UK Stories

Natural language processing (NLP) stories

WealthAi launches AI compliance tool for wealth managers

Wealth managers face tighter regulatory scrutiny as the platform promises to replace spreadsheet checks with real-time review of all client messages.

By Karen Joy Bacudo • 4 min read • This month

Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month

Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Last month

Firewalls

How does AI improve the speed of threat hunting?

AI cuts hunt times from about an hour to under 20 minutes by automating evidence gathering and turning plain language into queries.

By Katrina Thompson • 6 min read • Last month

Global Stories

Natural language processing (NLP) stories

Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Last month

Robotic Process Automation

Microsoft adds agentic Copilot tools to Outlook inbox

Inbox and calendar chores could now be automated for Outlook users, though some Copilot tools remain limited to Frontier testers on Windows and the web.

By Sean Mitchell • 4 min read • Last month

Unified Communications

SAS launches Quantum Lab as firms weigh AI barriers

Practical use, not price, is now the main hurdle for quantum AI adoption, as SAS readies a tool for Viya customers later this year.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Customer Relationship Management

Q4 launches AI-native CRM for investor relations teams

Investor relations teams could cut admin time as Q4’s new system turns meeting notes, reports and contact searches into AI chat tasks.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Last month

Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Luminance & LexisNexis link legal AI tools for contracts

In-house legal teams can now check contract wording against case law and statutes without leaving the Luminance workflow, after a LexisNexis tie-up.

By Catherine Knowles • 4 min read • Last month

EduTech

Hyland launches AI tools for finance, SAP & education

The new releases aim to cut manual coding, tighten SAP integration and simplify student records as businesses seek embedded AI.

By Sofiah Nichole Salivio • 3 min read • Last month

Data Protection

Relativity to open Singapore hub as Asia demand grows

Rising legal and compliance workloads across Asia Pacific are boosting demand for its AI tools, prompting plans for local hiring in Singapore this year.

By Sean Mitchell • 4 min read • Last month