Ofcom stories
UK broadband switching jumps 24% as April bills rise
Yesterday
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it industry
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customer service
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isp
Uswitch says record March switching and stronger regional rivals are forcing UK broadband firms to sharpen deals as households seek to cut bills.
Narwhal Labs raises GBP £20 million for DeepBlue OS
Last week
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saas
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uc
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data protection
Narwhal Labs secures backing from more than 70 UK investors as it unveils an AI communications platform for regulated sectors.
EU AI labelling rules pose retail risk for UK firms
Last month
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digital transformation
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martech
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commerce systems
Photoroom warns EU rules on synthetic visuals could force UK retailers selling into Europe to overhaul image workflows or face hefty fines.
UK households face GBP £6.85 billion bill rise in April
Last month
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uc
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inflation
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broadband
UK households face GBP £6.85 billion in higher essential bills from April as council tax, water and telecoms costs climb, Uswitch warns.
UK household bills to rise GBP £6.85 billion a year
Last month
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uc
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inflation
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broadband
UK households face GBP £6.85 billion a year in higher bills from April, though millions can cut costs by switching mobile and broadband deals.
BT says over 3 million UK homes move to digital landlines
Last month
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uc
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network infrastructure
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cx
More than 3m UK homes have switched to digital landlines as BT warns those ignoring the rollout risk disruption before analogue ends in 2027.
NHS telephony faces hidden risks in PSTN switch-off
Last month
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uc
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dr
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digital transformation
NHS telecoms overhaul exposes hidden legacy risks as PSTN retirement and pandemic pressures force trusts to confront fragile systems.
From Bell's first call to AI: a new tech revolution
Last month
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uc
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network infrastructure
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digital transformation
Marking 150 years since Bell's first call, UK tech leaders say AI is sparking a communications revolution to rival the telephone and internet.
New BS ISO 21800 aims to simplify online contracts
Last month
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digital transformation
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e-commerce
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social media
New BS ISO 21800 standard aims to cut fine print and make online contracts clearer for consumers across booming UK digital markets.
UK households urged to switch to dodge telecoms bill hikes
Last month
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uc
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cx
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martech
Millions face UK telecoms bill hikes from March, as Uswitch warns households to switch now or pay an extra GBP £126 million a month.
Telecoms charter under fire as April bill rises loom
Fri, 20th Feb 2026
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uc
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cx
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martech
UK telecoms charter faces scrutiny as April bill hikes loom, with Ofcom complaints and consumer groups questioning value and service.
Most Britons lack plans for digital assets after death
Wed, 11th Feb 2026
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storage
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data protection
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mfa
Most UK adults have no plan for who inherits their digital assets, with over-55s least prepared despite new laws recognising online property.
XR buys Telly Traffic to boost UK ad compliance ops
Fri, 6th Feb 2026
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digital transformation
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rpa
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productivity
XR acquires Telly Traffic to fold TV clearance into its ad ops platform, strengthening UK ad compliance as regulatory scrutiny grows.
Fears UK under-16 social media ban will hurt creators
Fri, 23rd Jan 2026
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data protection
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data privacy
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ai
Plans for a UK under-16 social media ban spark warnings it could damage the creator economy while missing deeper online safety flaws.
UK retailers target delivery fixes to lift loyalty
Thu, 22nd Jan 2026
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cx
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martech
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supply chain
UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.
Ofcom probes X over Grok deepfake sexual imagery risk
Fri, 16th Jan 2026
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data protection
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risk & compliance
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genai
Ofcom has opened a probe into X over claims its Grok AI tool enabled deepfake sexual images, testing the UK's new Online Safety Act.
Huawei swap-out blamed as London 5G lags UK rivals
Thu, 15th Jan 2026
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uc
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smart cities
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5g & beyond
Huawei kit swap-out blamed as London's 5G speeds and reliability fall behind Glasgow and other UK cities, new analysis suggests.
Kendall urges X to curb Grok's AI sexual deepfakes
Tue, 13th Jan 2026
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genai
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ai
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ai ethics & governance
Liz Kendall presses X to stop AI tool Grok being used for sexual deepfakes, warning it may be breaching the UK's Online Safety Act rules.
Techtimeout Tuesday urges UK workplaces to take hourly screen break
Fri, 14th Nov 2025
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payment technologies
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healthtech
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mastercard
Over 2.5 million UK workers took part in Techtimeout Tuesday, urging an hourly screen break to improve wellbeing and productivity at work.
OpenAI plans erotica on ChatGPT, sparking UK safety scrutiny
Thu, 16th Oct 2025
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risk & compliance
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genai
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data privacy
OpenAI plans to allow erotica on ChatGPT, prompting UK safety scrutiny under the Online Safety Act and challenges over age verification and privacy.