Online shopping stories - Page 7
Perforce CTO forecasts rise of context & agentic AI
Tue, 6th Jan 2026
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robots
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devops
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digital transformation
Perforce CTO Rod Cope predicts context and agentic AI will transform coding, jobs and security as ambient systems quietly permeate daily life.
Cyber Monday UK orders soar 70% above Black Friday
Tue, 6th Jan 2026
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cx
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martech
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supply chain
Cyber Monday online orders in the UK surged, running about 70% higher than Black Friday as shoppers held out for last-minute deals.
From click to delivery: How bad data breaks the eCommerce experience
Tue, 30th Dec 2025
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cx
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martech
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commerce systems
Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.
UK retailers face GBP £1.05bn hit from gift returns
Mon, 29th Dec 2025
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digital transformation
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cx
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martech
UK retailers brace for a GBP £1.05bn blow from 52 million post-Christmas gift returns, as hybrid shopping and fashion fit issues drive costs.
Social media drives Black Friday sales surge in UK
Thu, 18th Dec 2025
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digital transformation
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cx
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martech
Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.
Study finds value for money trumps price in eCommerce
Thu, 18th Dec 2025
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data analytics
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cx
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martech
Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.
Akamai & Visa join forces to secure AI shopping
Thu, 18th Dec 2025
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digital transformation
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biometrics
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fintech
Akamai and Visa are teaming up to secure AI shopping agents, blending edge security with payment checks to tackle fraud in agentic commerce.
Black Friday returns surge threatens brands' profits
Wed, 17th Dec 2025
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uc
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cx
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martech
Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.
Online marketplaces now dominate UK high-value shopping
Wed, 17th Dec 2025
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cx
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martech
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commerce systems
Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.
Retailers hit by 'Christmas Returns Hangover' surge
Wed, 17th Dec 2025
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uc
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data analytics
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cx
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.
AI reshapes supply chains as disruption becomes the norm
Fri, 12th Dec 2025
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ransomware
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data analytics
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digital transformation
AI takes centre stage in logistics as Infios predicts 2026 supply chains built for constant disruption, resilience and human‑machine teamwork.
Gen Z trust creators over brands for tech decisions
Fri, 12th Dec 2025
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mdm
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martech
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smart home
Gen Z now trust online creators over tech brands, reshaping how phones, wearables and smart home devices are discovered and bought.
AI won't fix a messy ERP: ASOS's £130m stock write-off proves it
Thu, 11th Dec 2025
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digital transformation
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cx
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martech
ASOS's GBP £130m stock write-off shows AI gloss cannot mask a broken ERP, as messy data turns clever tools into costly liabilities.
AI agents to transform enterprise, retail & security by 2026
Wed, 10th Dec 2025
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uc
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devops
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digital transformation
AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.
Gen Z 'Returniture' trend piles pressure on UK retailers
Wed, 10th Dec 2025
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digital transformation
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cx
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martech
Gen Z's 'Returniture' habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.
Half of UK IT websites 'fail' basic accessibility tests
Wed, 10th Dec 2025
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digital transformation
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cx
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martech
Nearly half of UK IT websites fail basic accessibility checks, new research warns, risking exclusion of disabled users and lost sales.
Softonic issues guide to avoid scams in festive sales
Tue, 9th Dec 2025
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firewalls
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data protection
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vpns
Softonic issues festive-season guide warning of rising scams in fake shops, apps and delivery messages as online bargain hunting surges.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
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uc
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cx
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martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Viral festival moment boosts demand for Huski flutes
Mon, 8th Dec 2025
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e-commerce
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amazon
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social media
A viral festival clip of a top influencer sipping from a pink Huski champagne flute has sent global demand for the Kiwi drinkware brand soaring.
Negative AI experiences put GBP £9 billion UK online sales at risk
Fri, 5th Dec 2025
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digital transformation
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cx
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martech
Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.