Opinion Stories

UK Stories

Opinion stories

Marketers, don't miss the open goal this World Cup

Last-minute shoppers are set to lift ad spend by USD $10.5 billion, but brands must reach hosts and fair-weather fans before kick-off.

By Esme Robinson • 4 min read • Today

Data Analytics

Drivetime named podcast partner for MOVE 2026 event

Live interviews at MOVE 2026 will give executives a new forum to discuss mobility technology, with more than 250 speakers expected.

By Regine Laguilles • 3 min read • Yesterday

Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • Yesterday

Customer Experience

Why the UK's agentic commerce future will be won by data, not models

UK retailers face a bigger test than chatbot quality, as AI assistants will favour stores with accurate data, stock and trust.

By Sreeraman Mohan Girija • 5 min read • Yesterday

Global Stories

Opinion stories

Security Operations Centres

Stop confusing demos with POCs - Your pipeline depends on it

Pipeline stalls when a feature demo is mistaken for a POC, wasting time and leaving buyers unsure what success looks like.

By Rajesh Agnihotri • 7 min read • Yesterday

Data Protection

Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion

Demand for AI and cloud capacity is turning Hong Kong into a gateway for firms seeking low-latency access to Mainland China.

By Arnold Lau • 5 min read • Last week

Digital Transformation

The next phase of AI in marketing is not just more automation

Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.

By Rick Shimko • 3 min read • Last week

Digital Transformation

Microsoft security landscape shifts as critical vulnerabilities surge: report

Critical flaws in Microsoft software have nearly doubled, leaving enterprises facing a sharper risk profile despite fewer total vulnerabilities.

By James Maude • 4 min read • Last week

DevOps

Why organisations in Asia Pacific are rethinking their AI deployment strategies

Pressure to curb AI costs and improve returns is pushing Asia Pacific organisations towards multi-model deployment strategies across the software lifecycle.

By Bryan Ross • 6 min read • Last week

Stories from Other Regions

Opinion stories

Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • Today

Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Today

Private Cloud

Rising hardware costs accelerate shift to private cloud adoption

Higher hardware prices and longer lead times are pushing Australian firms towards private cloud for steadier costs and onshore data control.

By Dan Wright • 4 min read • Today

Semiconductors

AI could drive advances that solve the problems it brings, computer scientist suggests

Higher electricity demand from artificial intelligence could be eased if it speeds up more efficient solar panels, batteries and chips.

By RNZ • 2 min read • Today

Data Protection

AI is reshaping assistive technology. What are the latest trends?

Accessibility is moving into mainstream platforms, but hallucinations and privacy risks could still undermine users who rely on AI support.

By Nina Nguyen • 4 min read • Today

Fintech

6 Proven Use Cases of Email Verification Across Industries

Bad addresses can waste spend, skew analytics and undermine compliance as firms move email verification from clean-up to core infrastructure.

By Edmund Ng • 6 min read • Today

Data Protection

GTIA ChannelCon 2026 agenda puts AI & security first

Attendees will hear more about turning AI into revenue, as the event focuses on security, growth and practical channel issues.

By Sofiah Nichole Salivio • 4 min read • Last week

Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last week