Outsourcing stories - Page 6
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Suntory boosts wellness with Rimini-driven Comado app launch
Thu, 14th Aug 2025
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devops
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digital transformation
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apm
Suntory partners with Rimini Street to launch Comado, a gamified wellness app, delivered within four months with no extra costs, boosting digital health engagement.
Evergreen enters Irish IT market with acquisition of Spector
Mon, 4th Aug 2025
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partner programmes
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ai
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cybersecurity
Evergreen has entered the Irish IT market by acquiring Dublin-based managed service provider Spector, aiming to expand its global footprint without changing staff or pricing.
Hexaware unveils GCC 2.0 after SMC Squared acquisition for AI boost
Fri, 18th Jul 2025
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data analytics
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digital transformation
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hcm
Hexaware launches GCC 2.0 after acquiring SMC Squared, merging AI and digital solutions to transform Global Capability Centres for strategic enterprise value.
Gamma unveils team to drive growth & digital transformation
Thu, 3rd Jul 2025
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uc
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network infrastructure
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digital transformation
Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.
Stacey Thorpe appointed Managed Payroll Director at Symatrix
Mon, 30th Jun 2025
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erp
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ibm
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oracle
Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.
Org Group acquires EDR to boost European digital expertise
Thu, 26th Jun 2025
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crm
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data analytics
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digital transformation
Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.
Paragon acquires Service Graphics to expand marketing services
Tue, 3rd Jun 2025
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saas
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cx
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martech
Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.
How South Africa is unlocking better customer experience for UK businesses
Wed, 21st May 2025
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
EY & SAP launch integrated finance service to drive growth
Mon, 12th May 2025
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uc
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data analytics
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digital transformation
EY and SAP have launched an Integrated Finance Managed Service using SAP's cloud to help businesses boost growth and streamline core finance functions.
UK BPOs and contact centres look offshore as payroll costs rise
Thu, 8th May 2025
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uc
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contact centre
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outsourcing
Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
Skills gap leads solar firms to outsource maintenance needs
Tue, 22nd Apr 2025
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clean technologies
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outsourcing
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renewable energy
Research shows 55% of solar firms outsource maintenance due to skills shortages, with outsourcing set to rise, especially in Spain and Germany.
BlackLine announces 2024 Global & Regional Partner Awards
Fri, 14th Mar 2025
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ai
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deloitte
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outsourcing
BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.
Target Group & FourNet partner to enhance NICE CXone use
Mon, 24th Feb 2025
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uc
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digital transformation
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cx
Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
Skills gap in public sector IT fuels outsourcing reliance
Wed, 12th Feb 2025
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edutech
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education, learning & training
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outsourcing
A mere 4% of public sector IT professionals believe graduates are fit for real-world roles, revealing a stark skills gap affecting project delivery.
Fortra's 2025 cybersecurity survey: key risk findings
Wed, 12th Feb 2025
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malware
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ransomware
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devops
Fortra's newly released 2025 cybersecurity survey reveals evolving threats, with 83% of professionals citing phishing as their top concern, alongside rising worries over AI.
AI revolutionising financial crime detection by 2025
Mon, 27th Jan 2025
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quantum computing
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risk & compliance
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ai
The future of financial crime prevention is being reshaped by AI and quantum computing, presenting both opportunities and risks, says Efficient Frontiers International.
ProHance report shows rise in global productivity hours
Tue, 17th Dec 2024
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
Global trade challenges rise with AI & customs complexity
Thu, 28th Nov 2024
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supply chain
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ai
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outsourcing
A report reveals growing challenges in global trade, citing complex customs regulations, skills shortages, and AI's impact amid geopolitical disruptions.
Survey finds strengthened CFO-CIO ties boost business outcome
Fri, 22nd Nov 2024
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saas
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uc
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erp
A new survey reveals that over 86% of CFOs and CIOs in EMEA report stronger ties, with 43% linking this to enhanced business outcomes.
Outsourcing AML: Five key factors for financial firms
Thu, 21st Nov 2024
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outsourcing
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financial institutions
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aml
EFI advises financial institutions on five key considerations for outsourcing AML operations amid rising regulatory pressures and operational costs.