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Process automation stories

Slalom wins Salesforce award for Pets at Home AI work
Digital Transformation

Slalom wins Salesforce award for Pets at Home AI work

Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.

By Sean Mitchell • 4 min read • Yesterday

Global Stories

Process automation stories

ABBYY named leader in Gartner's IDP market assessment
Software-as-a-Service

ABBYY named leader in Gartner's IDP market assessment

Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.

By Joseph Gabriel Lagonsin • 4 min read • Today
Airrived launches observability for enterprise AI agents
Data Protection

Airrived launches observability for enterprise AI agents

As firms scale autonomous AI, Airrived's new control layer aims to expose agent ownership, permissions, data use and costs.

By Joseph Gabriel Lagonsin • 4 min read • Today
Google Cloud & Accenture launch Gemini Enterprise group
Digital Transformation

Google Cloud & Accenture launch Gemini Enterprise group

A 1,000-person engineering push aims to help firms shift Gemini Enterprise from small pilots to company-wide AI deployment.

By Sofiah Nichole Salivio • 4 min read • Today
Salesforce launches AI agents for business workflows
Digital Transformation

Salesforce launches AI agents for business workflows

Businesses will be able to automate sales, support and back-office tasks as Salesforce rolls out role-specific AI agents with built-in controls.

By Sean Mitchell • 4 min read • Today
DocuWare prepared for launch of new interface, IDP, AI tool
Software-as-a-Service

DocuWare prepared for launch of new interface, IDP, AI tool

Existing customers will get the redesigned platform free as DocuWare readies AI-driven document search and extraction tools for autumn.

By Jake MacAndrew • 3 min read • Today
BRKZ raises USD $31m to expand AI procurement platform
Software-as-a-Service

BRKZ raises USD $31m to expand AI procurement platform

The Riyadh construction tech group plans to use the cash to widen Saudi and Gulf expansion, as contractors seek faster materials procurement.

By Sofiah Nichole Salivio • 5 min read • Today
Your AI Scaling Problem is Actually a RAG Problem
Digital Transformation

Your AI Scaling Problem is Actually a RAG Problem

Messy PDFs and weak extraction are quietly undermining enterprise AI, driving hallucinations, rework and stalled projects at scale.

By John Knisley • 5 min read • Last week
Google named Gartner leader in enterprise AI assistants
Software-as-a-Service

Google named Gartner leader in enterprise AI assistants

The accolade could help Google win larger corporate contracts as businesses judge enterprise AI assistants on governance, integration and costs.

By Sean Mitchell • 4 min read • Last week
Sensmet appoints Jyri Hämäläinen as Chief Product Officer
Data management

Sensmet appoints Jyri Hämäläinen as Chief Product Officer

Backed by EUR 4 million in fresh funding, the Finnish metals monitoring company is stepping up expansion into mining, wastewater and battery recycling.

By Sofiah Nichole Salivio • 3 min read • Last week
TransferMate & Serrala launch embedded global payments
Digital Transformation

TransferMate & Serrala launch embedded global payments

Serrala customers can now process cross-border payables inside one platform, reducing manual hand-offs for more than 2,800 organisations.

By Karen Joy Bacudo • 3 min read • Last week
Docusign's next move: Own the contract, not just the signature
Document Management

Docusign's next move: Own the contract, not just the signature

Rapid adoption as Docusign's IAM platform cuts contract delays and turns signed agreements into AI-driven workflows.

By Donovan Jackson • 6 min read • Last week
Atira raises USD $17.5 million for industrial AI sales
Software-as-a-Service

Atira raises USD $17.5 million for industrial AI sales

The funding will speed hiring and overseas expansion as manufacturers adopt software that has cut ask-to-bid times by up to 80%.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Process automation stories

Finofo adds expense & purchasing tools to platform
Software-as-a-Service

Finofo adds expense & purchasing tools to platform

Finance teams can now handle invoices, expenses and purchase orders in one workflow, while keeping existing cards, banks and ERPs.

By Karen Joy Bacudo • 4 min read • Last week
Canadian firms race to adopt AI despite readiness gaps
Digital Transformation

Canadian firms race to adopt AI despite readiness gaps

Most firms lack the controls and skills to govern agentic AI, yet spending is rising fast as pilots spread across Canada.

By Sofiah Nichole Salivio • 5 min read • Last week
There is no simple guide to AI transformation, just adaptable leaders
Digital Transformation

There is no simple guide to AI transformation, just adaptable leaders

AI projects stall without trust, process changes and staff buy-in, and the firms that adapt fastest are likely to gain the edge.

By Natalie Burrows • 4 min read • Last week
Focal AI launches agentic platform for Canadian advisers
Customer Relationship Management

Focal AI launches agentic platform for Canadian advisers

Advisers could reclaim hours each week as the new software auto-fills forms, drafts emails and updates records after client meetings.

By Karen Joy Bacudo • 4 min read • Last week