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Process automation stories

UK businesses overstate AI progress, EXL research finds
Data Analytics

UK businesses overstate AI progress, EXL research finds

Only 12% of UK companies qualify as AI leaders, with most still struggling to turn pilot projects into measurable returns.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
Unit4 offers mid-market AI trials without commitment
Software-as-a-Service

Unit4 offers mid-market AI trials without commitment

Mid-sized firms can test Unit4's AI tools in ERPx until August 2027, as vendors race to lower adoption risk for cautious buyers.

By Mark Tarre • 4 min read • Last week

Global Stories

Process automation stories

Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Today
CI&T & Mistral strike Latin America AI partnership
Hybrid Cloud

CI&T & Mistral strike Latin America AI partnership

Enterprise customers in Latin America could gain more control over AI deployment as CI&T and Mistral team up on private model stacks.

By Sean Mitchell • 3 min read • Today
Oracle adds AI-native builder for Fusion applications
Software-as-a-Service

Oracle adds AI-native builder for Fusion applications

Customers can now build and run AI-powered business apps inside Fusion, cutting the governance and integration work needed to move pilots into production.

By Sean Mitchell • 5 min read • Yesterday
Entrust launches AI trust accelerator for autonomous agents
Robotics

Entrust launches AI trust accelerator for autonomous agents

Governance gaps are slowing enterprise adoption as most technology leaders say AI deployment is outpacing controls, according to a cited IBM study.

By Sean Mitchell • 4 min read • Yesterday
ERX: the next generation of enterprise software
Digital Transformation

ERX: the next generation of enterprise software

Businesses risk flawed AI decisions unless enterprise software embeds industry context, governance and real-time data at its core.

By Geoff Thomas • 5 min read • 3 days ago
EazyPetition launches AI USCIS form platform in US
Software-as-a-Service

EazyPetition launches AI USCIS form platform in US

Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.

By Mark Tarre • 3 min read • 3 days ago
Umbraco launches Automate with AI workflow controls
Software-as-a-Service

Umbraco launches Automate with AI workflow controls

Marketing teams can now automate customer journeys and routine site tasks without sending data to a separate platform, easing GDPR concerns.

By Mark Tarre • 4 min read • Last week
OpenAI launches ChatGPT Work for workplace automation
Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • Last week

Stories from Other Regions

Process automation stories

Payouts.com launches AI agents for finance operations
Software-as-a-Service

Payouts.com launches AI agents for finance operations

Finance teams may cut manual work as the new system handles invoices, payouts and reconciliation under guardrails and human approval rules.

By Karen Joy Bacudo • 4 min read • Today
Industry welcomes Australia's new National Office of AI
Data Protection

Industry welcomes Australia's new National Office of AI

New oversight is set to shape AI rules, but businesses say success will hinge on practical guidance, skills and sustained investment.

By Mark Tarre • 6 min read • Yesterday
Australian tech leaders hail AI shift to core business
Digital Transformation

Australian tech leaders hail AI shift to core business

Australian firms are increasingly using AI in day-to-day operations, with leaders saying data quality and human oversight now matter more than pilot projects.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Supplyline Medical links Shopify & NetSuite in real time
Software-as-a-Service

Supplyline Medical links Shopify & NetSuite in real time

Real-time syncing should cut manual work and inventory errors as healthcare buyers increasingly depend on online procurement for critical supplies.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
One NZ wins TM Forum award for AI telecoms project
Digital Transformation

One NZ wins TM Forum award for AI telecoms project

New Zealand telecoms could gain a software-led revenue stream after One NZ's AI project was named among TM Forum's top Catalyst awards.

By Mark Tarre • 4 min read • 2 days ago
OpenAI runs AI workshop for public servants in Canberra
Data Protection

OpenAI runs AI workshop for public servants in Canberra

Public servants tested ChatGPT and Codex on drafting and research, as agencies weigh whether AI can speed up routine work without losing human oversight.

By Mark Tarre • 4 min read • 3 days ago
Brightbeam chief warns GPT 5.6 outpaces Irish firms
Digital Transformation

Brightbeam chief warns GPT 5.6 outpaces Irish firms

Irish firms risk falling further behind as GPT 5.6 outpaces their ability to retrain staff, redesign workflows and justify AI spend.

By Sean Mitchell • 5 min read • Last week