Productivity stories

UiPath and Deloitte unveil Agentic ERP to orchestrate AI agents, bots and people across fragmented finance and supply chain workflows.

'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.

ServiceNow names Porsche-owned consultancy MHP Automotive Partner of the Year, citing AI-powered workflows and measurable business results.

INFORM unveils YMSlite, a cloud yard tool giving smaller logistics sites real-time trailer visibility, faster setup and simpler dock control.

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.

Sage expands AccountsPrep in Sage for Accountants as firms brace for MTD for Income Tax, targeting paper-based clients at GBP £3 per month.

Finastra is embedding FraudAverse's AI-driven fraud checks into its Financial Messaging platform to secure real-time global and instant payments.

Alchelyst merges with Lyra Client Solutions to form a unified tech-enabled private markets servicing platform led by founder Joan Kehoe.

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.

Targa Telematics is digitising London bus driver changeovers with keyless 'ferry' vehicles across four Transport UK London Bus depots.

Edinburgh fintech Legado nears 500,000 users as financial firms pour into digital document controls under rising regulatory scrutiny.

monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.

AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.

Luminance opens its Autonomous Negotiation AI to non-lawyers, adding detailed reasoning and history for fully automated contract decisions.

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.