Quality Management stories - Page 3
NSSLGlobal celebrates 55 years of satellite communication excellence
Tue, 13th Aug 2024
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spacetech
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r&d
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industry excellence
NSSLGlobal marks 55 years in satellite communications, celebrating its innovation and extensive client partnerships across nine countries.
SmartBear wins best AI quality award at Breakthrough 2024
Wed, 3rd Jul 2024
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genai
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ai
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software development
SmartBear wins Best AI Quality Management Solution at the 2024 AI Breakthrough Awards, marking a significant milestone in global AI innovation and quality improvement.
Apricorn earns ISO 9001:2015 certification for quality management
Thu, 27th Jun 2024
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encryption
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healthtech
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government
Apricorn has achieved ISO 9001:2015 certification, recognising its commitment to quality management standards in hardware-encrypted USB data storage.
Titans of Tech - Sam Peters of ISMS.online
Wed, 26th Jun 2024
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risk & compliance
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software development
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cloud services
The Chief Product Officer at ISMS.online has led the SaaS platform's global expansion since 2021, driving innovation in information security and compliance.
Paessler achieves ISO 9001 certification for quality excellence
Wed, 29th May 2024
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iot
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power / energy
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clean technologies
Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.
Calvary applies Irish MEG digital audit tool in healthcare innovation
Thu, 18th Apr 2024
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risk & compliance
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healthtech
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digitisation
Australian healthcare provider Calvary partners with Irish firm MEG to enhance regulatory compliance and quality care through a digital auditing tool, marking an innovative step towards standardisation.
Consilium & Webex partnership to revolutionise AI-driven customer engagement
Fri, 16th Feb 2024
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digital transformation
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cx
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martech
In a partnership with Webex by Cisco, AI firm Consilium Software announces dedicated software to boost Webex Contact Center, foretelling a suite of apps set to redefine customer experience in AI orchestration.
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Thu, 15th Feb 2024
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cx
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martech
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acquire
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
Access4 celebrates gaining four critical ISO certifications
Wed, 31st Jan 2024
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risk & compliance
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clean technologies
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sustainability
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ai
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agentic ai
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
Zoom looks to enhance CX with AI-powered refinements
Thu, 7th Dec 2023
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crm
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uc
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data analytics
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Organisations turning towards AI for improved Quality Assurance
Tue, 21st Nov 2023
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martech
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data privacy
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ai
The 15th World Quality Report reveals a shift in quality engineering towards using AI for efficient defect management and promoting business sustainability.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
MEG & Blue Mirror collaborate on innovative AI healthcare solution
Mon, 13th Nov 2023
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healthtech
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meg
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blue mirror
Healthcare giant MEG and AI firm Blue Mirror join forces to launch an innovative AI-led solution to enhance PPE compliance.
How improved air quality aids patient recovery and satisfaction
Mon, 16th Oct 2023
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it automation
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digital entertainment
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ai
Using air quality sensors and data-driven video technology (AI combined with video), hospitals can proactively monitor air quality and identify risks.
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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uc
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data analytics
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martech
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
SYSPRO Launches 2023 Edition with enhanced quality control and automation
Thu, 28th Sep 2023
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supply chain
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erp
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software
Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.