Ruben Moggee stories

Ruben Moggee explores the dynamics of the business process outsourcing (BPO) industry, particularly focusing on economic and operational shifts within the UK market. Through his writing, he presents a clear picture of how fluctuating payroll expenses impact strategic decisions in contact centres and BPOs.

By reading Ruben's stories, you gain insight into cost management challenges faced by UK-based companies, especially with the influence of policy changes like the National Living Wage and National Insurance contributions. His work sheds light on the growing trend of offshore outsourcing as a response to rising domestic labor costs.