Service management stories - Page 7

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

Atlassian's cloud apps, including Jira and Confluence, are now globally available on AWS Marketplace, streamlining enterprise procurement across 150+ countries.

OpenText has launched the AI Data Platform to securely unify and manage enterprise data, enhancing AI accuracy and integration across industries.

Allett Mowers has adopted Infor CloudSuite Industrial cloud ERP, cutting order lead times from 12 to four weeks while boosting productivity and customer service.

monday.com leads the 2025 Gartner Magic Quadrant for Collaborative Work Management, topping both vision and execution for the first time.

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

DXC Technology launches Xponential, a framework designed to help global enterprises accelerate and scale AI adoption with security and governance integrated.

Totalmobile partners with MACS EU to modernise field operations for UK and EU industries, boosting efficiency and compliance with integrated digital solutions.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.

Qualys upgrades its Enterprise TruRisk Management platform with AI-driven identity security, threat prioritisation, and exploit validation to tackle complex cyber risks.

ScienceLogic unveils its Skylar suite, unifying AI, automation, compliance and observability to boost IT operations and accelerate incident response.

IFS appoints Mihita Podobnik as Chief People Officer to lead global people strategy during its international expansion in Industrial AI.

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

Rapid7 is named a Leader in IDC's 2025 report for its Exposure Command platform, unifying attack surface visibility with AI-powered risk prioritisation and remediation.

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

IFS has acquired London-based 7bridges, enhancing its AI-driven supply chain tools to cut costs and boost logistics efficiency across industry sectors.

VOSS clinched Best Workplace Management and Highly Commended in Best Service Management Platform at the 2025 UC Awards for its digital workplace tech.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.