Services stories
Skyfire & Cequence partner to enable secure AI agent access
Last week
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risk & compliance
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ai
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payment technologies
Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.
Cantarus expands CRM services with acquisition of FlexRM
Last month
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digital transformation
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cx
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martech
Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.
Reconeyez introduces SIM service, new UK sales head
Last month
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network infrastructure
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sim
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connectivity
Reconeyez has launched a new SIM service to enhance connectivity and appointed Guy Combrinck as Head of Sales for the UK and Ireland.
Yavrio expands US banking connections to boost efficiency
Last month
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fintech
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payment technologies
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development
Fintech firm Yavrio has expanded its services by integrating corporate banking with five major US banks, enhancing transaction efficiency and security.
M Group Services rebrands to enhance infrastructure support
Last month
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cleantech
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sustainability
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unify
M Group Services will unify its operations under the name M Group in April 2025, streamlining its GBP £2.5 billion portfolio to enhance service delivery across the UK and Ireland.
Data Connect launches vSOC Assure for cyber risk management
Fri, 28th Mar 2025
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advanced persistent threat protection
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partner programmes
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risk & compliance
Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.
Talkdesk launches AI agents for advanced voice self-service
Fri, 21st Mar 2025
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crm
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digital transformation
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cx
Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.
ETSI forms new committee to advance data-driven standards
Wed, 19th Feb 2025
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uc
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network infrastructure
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iot
ETSI has unveiled a new Technical Committee on Data Solutions to enhance data-driven technologies and develop industry standards across multiple sectors.
AlayaCare launches AI-powered Client Intelligence Suite
Thu, 13th Feb 2025
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data analytics
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digital transformation
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risk & compliance
AlayaCare launches its Client Intelligence Suite in Australia, leveraging AI to predict risks in home care, enhancing service delivery amid sector changes.
BT urges CNI to switch from copper to digital by 2025
Wed, 22nd Jan 2025
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network infrastructure
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digital transformation
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cleantech
BT is calling on UK's Critical National Infrastructure providers to shift from outdated analogue systems to digital by December 2025 to safeguard essential services.
Medallia reveals experience management trends for 2025
Thu, 26th Dec 2024
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data analytics
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cx
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martech
Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.
Global wage inflation for IT TSPs set to improve in 2025
Thu, 26th Dec 2024
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financial systems
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leadership
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inflation
Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.
Adobe report: Australian digital services could save $12 billion
Thu, 28th Nov 2024
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digital transformation
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cx
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martech
Adobe's 2024 Digital Government Index highlights that enhancing digital services could save Australia $12 billion and improve access for citizens.
Australian councils urged to enhance digital services
Tue, 26th Nov 2024
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saas
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digital transformation
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council
A new report reveals Australian councils are struggling to meet digital service demands amid growing community expectations for streamlined access.
Ciphr expands with acquisition of employee benefits firm Avantus
Fri, 22nd Nov 2024
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martech
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hcm
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personalisation
Ciphr has acquired Avantus to enhance its services with employee benefits, marking its third acquisition in 18 months to boost HCM offerings.
Zellis recognised as leader in NelsonHall payroll assessment
Fri, 15th Nov 2024
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partner programmes
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customers
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leadership
Zellis has been named a leader in Digital Payroll and Extended Services Capability in the 2024 NelsonHall Payroll Services NEAT Assessment.
AI transforms Australian accounting with 99.6% adoption
Thu, 17th Oct 2024
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digital transformation
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blockchain
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financial systems
New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.
Open ECX expands team as business grows across sectors
Fri, 11th Oct 2024
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saas
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physical security
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erp
Open ECX expands into new sectors, creating multiple roles as it seeks to enhance services for its growing clientele across various industries.
Six common causes of major software outages
Thu, 3rd Oct 2024
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firewalls
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ddos
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ransomware
Understanding the top six causes of software outages, from bugs to spikes in demand, is key for organisations to enhance service reliability.
Nebula & Verkada unite for global security & sustainability
Wed, 18th Sep 2024
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firewalls
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devops
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data analytics
Nebula Global Services has gained Premier Services Partner status with Verkada, aiming to enhance global safety and sustainability through unified technology.