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Speech analytics Stories - Page 2

UK Stories

Speech analytics stories

MSI Reproductive Choices & IPI push digital transformation forward

MSI Reproductive Choices & IPI push digital transformation forward

MSI Reproductive Choices partners with IPI for an extensive digital transformation, driving up client interaction by 23%, modernising staff management, and promoting remote working.

By Kaleah Salmon • 3 min read • Wed, 10th Jan 2024

Global Stories

Speech analytics stories

Zoom enhances AI Companion capabilities for improved productivity

Zoom enhances AI Companion capabilities for improved productivity

Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.

By Catherine Knowles • 3 min read • Fri, 2nd Feb 2024

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021

How speech analytics can improve outcomes in the contact centre

Customer Relationship Management

How speech analytics can improve outcomes in the contact centre

Taking a look at how speech analytics technologies can be used in the contact centre to improve customer service and B2C interactions.

By Ross Telfer • 3 min read • Mon, 5th Mar 2018