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Supermarkets Stories

UK Stories

Supermarkets stories

Facewatch appoints Dean Armstrong KC as Data Chief
Data Protection

Facewatch appoints Dean Armstrong KC as Data Chief

The hire comes as live facial recognition in British shops faces mounting scrutiny over privacy, accountability and safeguards for shoppers and staff.

By Sofiah Nichole Salivio • 3 min read • Last month
UK shoppers prefer humans to AI for complex retail issues
Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Last month
Vodafone tightens control of VodafoneThree after merger
Network Infrastructure

Vodafone tightens control of VodafoneThree after merger

Control of the merged UK mobile venture gives Vodafone a freer hand as regulators monitor competition safeguards and network investment promises.

By Mark Tarre • 5 min read • Last month
Most UK shoppers oppose dynamic pricing for groceries
Customer Experience

Most UK shoppers oppose dynamic pricing for groceries

Britons are far more likely to reject changing grocery prices than embrace them, with fairness and clear pricing still driving loyalty.

By Shannon Williams • 3 min read • Wed, 29th Apr 2026
Iceland uses AI to boost stock availability across UK
Software-as-a-Service

Iceland uses AI to boost stock availability across UK

Shoppers should see fewer empty shelves as the grocery chain rolls out AI-driven replenishment across more than 1,000 UK stores and online.

By Karen Joy Bacudo • 3 min read • Wed, 15th Apr 2026
Co-op extends VoCoVo headset rollout to 2,300 stores
Customer Experience

Co-op extends VoCoVo headset rollout to 2,300 stores

Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Mar 2026

Global Stories

Supermarkets stories

EasyPicky & Pitcher team up for shelf data workflow
Software-as-a-Service

EasyPicky & Pitcher team up for shelf data workflow

Field teams can now act on shelf problems during store visits as EasyPicky's video analysis feeds Pitcher's sales workflow for consumer goods makers.

By Sofiah Nichole Salivio • 4 min read • Last week
Auror rolls out retail crime platform across London
Data sharing

Auror rolls out retail crime platform across London

Police and retailers say the system is helping them target repeat offenders, with London pilots linked to more arrests, charges and convictions.

By Sofiah Nichole Salivio • 4 min read • Fri, 1st May 2026
Unpacking the Impact of Agentic Commerce Across ANZ
Digital Transformation

Unpacking the Impact of Agentic Commerce Across ANZ

Retailers risk losing basket share as AI shoppers favour loyalty platforms that can verify offers and rewards in milliseconds.

By Jonathan Reeve • 5 min read • Thu, 2nd Apr 2026
Forsana expands retail reach across New Zealand & Australia
Agricultural Technology

Forsana expands retail reach across New Zealand & Australia

The expansion should lift Forsana into more than 600 stores as it targets farmers and households with hydrogen peroxide products.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
AoFrio moves Chief Revenue Officer James Rice to Atlanta
Software-as-a-Service

AoFrio moves Chief Revenue Officer James Rice to Atlanta

AoFrio shifts Chief Revenue Officer James Rice to Atlanta to spearhead US growth and deepen global ties for its connected cooler tech.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Supermarkets stories

Cooee lands Qantas deal for native snacks on flights
Supply Chain

Cooee lands Qantas deal for native snacks on flights

The airline deal puts an Indigenous-owned snack brand in front of hundreds of thousands of passengers and tests its ability to scale supply.

By Sean Mitchell • 3 min read • Last week
Woolworths & Coles top AI grocery visibility in Australia
Digital Transformation

Woolworths & Coles top AI grocery visibility in Australia

AI-generated shopping answers are steering more supermarket discovery, with local chains still beating Amazon in Australian grocery searches.

By Mark Tarre • 4 min read • Last month
Visa adds Australian banks to AI payments programme
Digital Transformation

Visa adds Australian banks to AI payments programme

Australian banks are now trialling AI-led purchases under Visa's controls, as the payments group seeks to protect consent and spending limits.

By Sean Mitchell • 5 min read • Thu, 30th Apr 2026
FairPrice to roll out smart carts across Singapore stores
Smart Cities

FairPrice to roll out smart carts across Singapore stores

Shoppers at 48 FairPrice outlets will soon be able to scan and pay as they shop, after the supermarket group expands its smart cart rollout.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Security expert links NZ retail crime spike to inflation
Surveillance

Security expert links NZ retail crime spike to inflation

A security expert says NZ's retail crime 'wave' is overstated, blaming inflation and new reporting systems rather than a crime explosion.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
Pharmacies urged to modernise retail tech for margins
Network Infrastructure

Pharmacies urged to modernise retail tech for margins

Canary IT warns pharmacies to modernise integrated retail tech and loyalty tools or risk eroding margins amid rising costs and competition.

By Mark Tarre • 4 min read • Fri, 6th Mar 2026