Whatsapp Stories - Page 5

UK Stories

Whatsapp stories

AI identity fraud fears surging among UK homebuyers

UK homebuyers fear AI-fuelled ID fraud as two-thirds worry about fake documents yet still share sensitive data via email and messaging apps.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025

Digital Transformation

Gen Z drives shift from ads to creator-led influence

Gen Z is turning away from polished ads and backing creators, forcing brands to pivot towards social commerce and community-led influence.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025

Customer Experience

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025

Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025

Global Stories

Whatsapp stories

Multi-factor authentication

AI-driven 'Truman Show' trading scam hits app stores

AI-powered 'Truman Show' scam uses OPCOPRO app and fake trading rooms in official stores to steal cash and victims' digital identities.

By Kaleah Salmon • 5 min read • Mon, 12th Jan 2026

Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026

Data Analytics

Meta buys Manus to boost general-purpose AI agents

Meta has bought Singapore AI start-up Manus, aiming to embed its autonomous general-purpose agent across consumer and business products.

By Sean Mitchell • 4 min read • Tue, 30th Dec 2025

Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025

Data Protection

Codific predicts nine key cybersecurity shifts for 2026

Codific sees 2026 cybersecurity shaped by shadow AI, passwordless logins, tighter regulation and a sharper focus on software supply chains.

By Shannon Williams • 6 min read • Wed, 24th Dec 2025

Unified Communications

Infobip sees Black Friday rich messaging volumes surge

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.

By Kaleah Salmon • 3 min read • Tue, 9th Dec 2025

Encryption

WhatsApp API flaw exposes 3.5 billion users to major privacy risk

A WhatsApp API flaw exposed details of 3.5 billion users, including millions in Asia, raising significant privacy and cybersecurity concerns worldwide.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025

Customer Experience

Why multilingual messaging is becoming essential for shopify's global future

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

By David Hayes • 5 min read • Wed, 26th Nov 2025