Zendesk stories - Page 3
AI to transform customer service, predicts Zendesk report
Mon, 29th Jul 2024
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cx
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martech
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genai
AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.
Sophos appoints Teresa Anania as new Chief Customer Officer
Tue, 23rd Jul 2024
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firewalls
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network infrastructure
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ransomware
Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.
AI investment surges among European startups despite challenges
Fri, 14th Jun 2024
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data analytics
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hyperscale
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public cloud
Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.
DeepL debuts enterprise AI to enhance ROI & data security
Tue, 11th Jun 2024
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martech
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personalisation
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risk & compliance
DeepL has launched DeepL for Enterprise, enhancing AI solutions for organisations with custom glossaries, security features, and up to 345% ROI.
Adaptive Shield expands SSPM platform for complex data security
Thu, 30th May 2024
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martech
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cdp
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cybersecurity
Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.
DeepL secures $300m investment, valuation reaches $2 billion
Fri, 24th May 2024
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digital transformation
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llms
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ai
Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.
Keepit expands Swiss footprint with two new data centres
Thu, 11th Apr 2024
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saas
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hyperscale
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martech
Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.
Yellow.ai unveils Email Automation feature for streamlined support
Mon, 4th Mar 2024
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Thu, 15th Feb 2024
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cx
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martech
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acquire
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
Zendesk extends generative AI offerings to secure data further
Fri, 6th Oct 2023
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data analytics
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digital transformation
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cx
The company has also launched capabilities to secure data further and ensure privacy in the evolving AI landscape.
Zendesk acquires Tymeshift, strengthens AI-powered workforce management
Thu, 29th Jun 2023
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zendesk
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workforce technology
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m&a
The acquisition furthers the company's commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Zendesk enters SCA with AWS for customer service at scale
Wed, 29th Mar 2023
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hyperscale
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public cloud
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cx
The five-year strategic collaboration agreement with Amazon Web Services will help businesses deliver personalised CX at scale.
Couchbase appoints Fidelma Butler as Chief People Officer
Thu, 16th Feb 2023
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hcm
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workplace
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zendesk
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Immersive CX is the new way to win and keep customers
Fri, 20th Jan 2023
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cx
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martech
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ueba
Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.
Varonis Labs discovers SQLi and access flaws in Zendesk
Wed, 16th Nov 2022
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firewalls
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network security
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physical security
Varonis helped solve an SQLi vulnerability and an access control flaw in Zendesk Explore that would have allowed a threat actor to leak data.
What the people say - Gartner's November Customers' Choices
Tue, 20th Nov 2018
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virtualisation
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data analytics
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martech
A roundup of the latest Gartner Peer Insight Customers' Choices from Backup and Recovery to Business Intelligence and Analytics, and more.