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Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.

The Philippines is emerging as a hotspot for ICT investment, with approved foreign investments hitting USD $4.7 billion, marking a 613% surge.

Technology has fundamentally altered the workplace in recent years, and the pace of this change will accelerate further during 2020, says Cubic Consulting.

The SaaS market is booming, forecast to reach USD $157 billion by 2020, providing businesses with flexibility, scalability, and a focus on long-term strategy.

On average, enterprises are using 1,427 distinct cloud services, with the typical employee using 36 different cloud applications during their working day.

The total number of certificates using lookalike domains is more than 400% greater than the number of authentic retail domains.

While it took more than a decade to add Xero's first million subscribers, it took two and a half years to add the next million.

A user-centered design approach starts with users and asking them what they want to gain a deeper understanding of their needs.

Kiwibank appoints Jon Hartley as new chair, pending approval from the Reserve Bank, to replace outgoing chair Dr Susan Macken.

We're led to believe microservices are modern and monoliths are legacy - but it's not that easy, writes Segment's Alexandra Noonan and Calvin-French Owen.

Protiviti and Trintech announce a strategic partnership to equip finance teams with real-time intelligence, aiming to boost efficiency and reduce risks.

Proofpoint will hand over US$225 million as part of a new arrangement to acquire insider threat management platform ObserveIT.

The 2019 State of AX report by Kemp reveals 66% of businesses struggle with app integration and management. Half of workloads may stay off public clouds.

The company provides service solutions such as cross-border and local collection, payment, foreign exchange, lending, and other treasury management services.

A study by Thales and Ponemon Institute reveals 24% of Australian firms lack a security-focused approach to cloud data, risking compliance and consumer trust.

The fourth Industrial Revolution is driven by the Softwarisation of Everything, intertwining the physical and digital worlds to maximise resource efficiency.

Teletrac Navman appoints Dr Jens Meggers as president, aiming to drive strategic direction and champion AI in meeting customer needs.

Investors have signalled a shift away from fintech ventures as fundraising and deal activity in China showed a significant slowdown in the first half of 2019.

Data is one of the core elements of a digitally intelligent company and it is the key to unlocking real operational excellence.

Data also shows Kali Linux modules cracking malware top ten list and a dramatic year-over-year increase in overall malware volume.