%201.webp)
SurveyMonkey has selected Checkout.com as its payment acquirer across the US, UK, Europe, Canada and Australia.
The deal is intended to improve payment performance for SurveyMonkey's subscription business and reduce failed recurring transactions that can interrupt customer access to its surveys and forms platform.
Checkout.com will manage acquiring for SurveyMonkey in those regions, giving the software company a single payments partner across several of its largest markets. Its platform includes orchestration tools designed to improve transaction resilience and increase authorisation rates.
Reliable subscription payments are important for SurveyMonkey because customers use its products as an ongoing feedback and research tool rather than a one-off service. Failed recurring payments can lead to involuntary churn when subscriptions lapse despite a customer's intention to continue using the product.
Organisations use its platform to answer more than 20 million questions a day, while 95% of Fortune 500 companies rely on its services. At that scale, even small changes in payment acceptance and recovery rates can directly affect customer continuity across markets.
Subscription focus
A central part of the arrangement is subscription recovery. Checkout.com will use AI-driven network insights to identify and manage failed recurring transactions, aiming to help SurveyMonkey recover payments that might otherwise be lost.
That matters for software companies with international subscriber bases because recurring card payments can fail for routine reasons, including expired cards, updated account details and issuer declines. Better recovery processes can help reduce lost revenue and keep customers on the service without disruption.
"Organisations rely on SurveyMonkey as an always-on listening tool to turn human feedback into better decisions and real business growth. Uninterrupted access to our platform is critical to making that possible. We chose Checkout.com for their strong global payment performance and ability to optimize subscription recovery at scale. This partnership will help us strengthen payment performance globally, improve outcomes when payments fail, and build a more resilient foundation for future growth," Meera Vaidyanathan, Chief Product Officer at SurveyMonkey, said.
International reach
The partnership also reflects the operational demands on software providers selling subscriptions across multiple regions. Payment acceptance rates can vary by market, card network and issuer, leading many digital businesses to seek acquiring partners with broader geographic coverage and tools to route transactions more efficiently.
Checkout.com supports more than 150 processing currencies and works with more than 1,700 merchants. It processed more than USD $300 billion in payment volume in 2025, mainly in digital commerce.
Its customer roster includes large consumer and technology brands such as Microsoft, Samsung, Best Buy, Uber, Pinterest, Sony and eBay. In North America, Checkout.com has teams in San Francisco, New York and Atlanta as part of a wider regional presence.
For SurveyMonkey, the agreement comes as demand grows for dependable digital tools that collect and interpret responses from customers, employees and research participants. Its wider product portfolio includes SurveyMonkey LaunchPad, SurveyMonkey Apply, GetFeedback and Wufoo.
The focus on keeping payments running also reflects the economics of subscription software, where retaining an existing customer is often more efficient than replacing one lost through avoidable payment failure. Recovery tools have become more important as businesses seek to protect recurring revenue while limiting friction for users.
"SurveyMonkey is one of the world's most recognisable platforms used by hundreds of thousands of organisations to turn curiosity into insight, and we're proud to partner with them as they continue to grow internationally. We look forward to working closely with their team to support their next phase of growth and help deliver a reliable subscription experience for customers across the US and Canada, as well as globally," said Antoine Nougué, Chief Revenue Officer at Checkout.com.